CareFront 101
CNAs, PCTs, NAs, PSTs, and patient sitters are all examples of this essential stakeholder group.
Who are direct care workers?
CareFront teams begin by asking staff, “What makes this kind of day at work?”
What is a great day?
One team tackled this everyday supply problem so staff no longer had to hunt for sheets and towels.
What is insufficient linen availability?
During two walk-arounds, this total number of CareFront teams shared learning from their site visits.
What is ten?
This one-letter nickname is Boston’s subway system.
What is T or the T?
CareFront was designed primarily to reduce this costly workforce challenge.
What is turnover?
CareFront uses this footwear metaphor for the small frustrations that get in the way of a great day.
What are “pebbles” or “rocks in our shoes”?
This quick-reference tool helps DCWs arriving on an unfamiliar unit know its routines, contacts, and expectations.
What is a Float Guide or Welcome Guide?
Teams used these colorful building pieces to explore the conditions needed for effective spread.
What are LEGOs?
The Red Sox play in this famously green ballpark.
What is Fenway Park?
These four letters describe the rapid learning cycle teams use to test changes.
What is PDSA?
Asking what matters is only the beginning. Teams build trust when they do this with the ideas they hear.
What is act on or test them?
Teams have reorganized patient assignments so an RN and an NA cared for patients in these nearby locations.
What are consecutive rooms or geographic zones?
During the distributed leadership session, each team developed this wintry-looking map of people and relationships.
What is a snowflake?
Boston’s famous duckling family makes its home in this downtown garden.
What is the Boston Public Garden?
CareFront’s original theory of change included this many primary drivers of retention.
What is five?
This kind of safety allows people to ask questions, raise concerns, and admit mistakes without fear.
What is psychological safety?
To build social capital, managers put these devices away while rounding so staff knew they had the manager’s full attention.
What are phones?
This session explored how to combine numbers with human experience to make improvement results more compelling.
What is storytelling with data?
In Make Way for Ducklings, Mr. and Mrs. Mallard raise this many ducklings.
What is eight?
At one CareFront site, turnover among newly onboarded PSTs reached this remarkably low percentage on the two pilot units.
What is zero percent?
Giving DCWs a genuine voice begins with this simple leadership behavior.
What is listening?
A team created this role to interview, train, mentor, and support newly hired Patient Services Technicians.
What is a Lead PST?
“Make Way for Ducklings” began with project planning and concluded with this action-oriented topic.
What are next steps?
Jack, Kack, Lack, Mack, Nack, Ouack, Pack, and Quack were created by this author and illustrator.
Who is Robert McCloskey?