Categories
This is the Category that you would select if a customer states they did not receive an item.
What is Missing?
This is where you go in Falcon when a customer request compensation, contact or refund.
What is Special Handling.
I am the highest tier you can reach on your Chick-fil-A account
What is Signature?
All reports must be composed using this specific tense, ensuring clarity and consistency throughout the document.
What is Past Tense
Chick-fil-A is opened on every day except this day of the week.
What is Sunday.
This is the Category that you select when the caller says the Team Member only spoke Spanish and it was hard to place their order.
What is Helpfulness?
This is the language found in a Yellow Box that provides information to the agent about the selected category.
What is Agent Guidance/Approved Language?
This Section of Supportal you use when the customer did not use a Chick-fil-A One account to place their order and you need to verify receipt information.
What is Transaction or Transaction Search
This is the only symbol permitted for use in a report
What is a Dollar Sign?
In 1967 this mall housed the first ever Chick-fil-A.
What is Greenbriar Mall?
This is the Category you choose when the Caller they were unable to get into the parking lot because the location is next to a busy intersection.
What is Accessibility?
This is the contact type you would select when a customer stated they have called Cares before and have not heard back from the location.
What is Follow Up Report?
I am section under the Ordering Tab where you find orders placed through the Chick-fil-A app that were delivered by Door Dash
What is the Third Party?
Whenever you obtain contact information from a customer, it is essential that you immediately do this required action.
What is Verify or repeat back
The very first Chick-fil-A restaurant known as "The Dwarf Grill" was open in the city.
What is Hapeville, GA
This category informs the customer there may be a temporary authorization hold placed on your account. These temporary holds are typically released within 3-5 business days, although the exact timing will depend on your bank's policy.
What is Incorrect Charge?
DAILY DOUBLE (2X)
Under the Dynamic Question these would not be considered unique items.
What is Non-Paid Menu Item
I am the section that reflects the top three most visited Chick-fil-A Locations
What is Spotlight?
At the conclusion of every phone call, it is essential to articulate this particular phrase clearly, Immediately after delivering this phrase, please follow it with the well-recognized and cherished expression from Chick-fil-A, "My Pleasure."
What is "Thank you calling Chick-fil-A Cares."
Daily Double (2x)
The first free standing unit was opened in North Druid Hills in this year.
What is April 16, 1986
These two categories must be selected together when a Customer states they found a bug in their Original Chicken Sandwich
What is Emergency - Rodents/Roaches/Pests and Foreign Matter - Organism
This button in Falcon is used when you receive a prank call
What is Stop Button?
If the customer did not place a mobile order and no longer have the receipt, you can also use this information to verify the transaction.
What is the Last 4 of the Credit Card
This term refers to the free menu item offer that a customer receives after contacting Cares. It is also important to document this information in your details.
What is a Cares Offer
He was the brother of Truett Cathy who worked with him in the original Dwarf Grill.
Who is Ben Cathy.