Health & Safety
Where is the Emergency Operations Plan located?
Facilities Space of Confluence, Front Desk, and Kitchen of each Facility
What services do ESBA & BHPN Provide?
ESBA: Applied Behavior Analysis, Speech Therapy, Occupational Therapy, Physical Therapy, Early Intervention, Community Adult Day Program, Parent Education. Programs are for individuals with disabilities
BHPN: Clinical Case Management
Where are the Values and Mission Statement shared with staff?
The Confluence Corporate Intranet Home Page
Bonus points: What are the vision and mission statements?
How do we remain current in ASD research and best practices?
Answers may include: Conferences, Clinical Research awareness, training, etc.
Where can you find Policies & Procedures?
Confluence
How do we maintain a safe environment for clients and families?
Staff Training on safety & Responsible Adults present at sessions & Address Safety Issues as part of assessment and treatment plan
How do we promote community awareness of ASD, and provide resources to clients and families?
Examples may include: Staff Presence at conferences, Autism Awareness Walk, Light it up Blue Month, External Website, LinkedIN (check it out!), and Facebook (check it out!)
How is input obtained from stakeholders (clients, employees, etc.)?
Surveys (satisfaction, engagement, etc.)
How does a client or family file a complaint or grievance?
By calling Customer Service or BHPN CM to file a complaint or grievance.
Name 2 ways that CARF improves our organization
Group must state 2 unique ways that CARF improves our organizations!
How are incidents reported?
Reportable Event Procedures (Clients) & Employee Incident Reports (Employees)
How do we share important information with clients and families at time of intake and annually thereafter?
Client Handbook
Jim Kelleher for ESBA & BHPN
Susan Armiger for Catalight & Xolv
Jenn La'a for ESH
Who are our CEOs?
How is program and organizational information communicated to clients and families before services begin and regularly thereafter?
Client Handbook: copy given to all clients/families at time of intake and additional copies available at any time
1-833-44-PROTECT
What is the Compliance HelpLine Number?
Where is the emergency assembly area at your primary facility?
Burlingame: Parking lot located at the side entrance to the Building
Dublin: Area out the back door of the building across the parking lot to the grass & concrete seating area
Fairfield: Parking lot across the street at the corner of Empire & Webster
Hayward: Parking Lot adjacent to the building behind True Value hardware
Lakeport: Driveway near Hospice of Lake County Sign
Oakland: Corner of 23rd & Valdez
San Jose: Church Parking lot
Santa Rosa: Royal Care Lifestyle
Walnut Creek: The Yellow Area between Buildings 5 and 10
How are services personalized and individualized for each client and family?
Through the Assessment process that includes family input and review of client's individual strengths and needs & Treatment planning process involves collecting parent concerns and desired outcomes
Where can the Employee Handbook be found?
Confluence & UltiPro
How do we maintain culturally responsive services?
Assessment & Treatment planning process identifies cultural considerations Family Survey Form asks families to identify their cultural backgrounds and asks about customs and beliefs that staff should be sensitive to, and also asks about language preferences Intake Reports invites family to identify specific cultural needs necessary for the treatment team to know Bi-Weekly or Monthly check-ins with the treatment team allow for discussions of cultural needs Interpretation Services provided, as needed ESBA maintains a Cultural Responsibility Committee
This important Code that outlines how we behave ethically that can be found on the ORM's Confluence Page
Where can the Code of Conduct Be Found?
Name the last drill you participated in, when it took place, and something you learned during the drill!
All team members must participate!
What is a Client Right?
To be involved in treatment planning, to provide consent, to file a complaint or grievance, to be treated with dignity & respect, to be free from abuse or discrimination
The CEO's V2MOM
Where can the organization's strategy be found?
An authorization to Disclose Protected Health Information
What form is required to share a client's PHI outside our organization?
How are staff trained initially and ongoing on best practices and organizational procedures?
New Hire Orientation, Overlaps & Competency Checklists, PETs and PFFs, Annual Training