que strat
Can you note addresses off the DV screen to drive?
No
What action code lets you pull up the customers AP info?
CA-Change autopay
What is the bypass method?
After the initial no from the customer, before fact finding, you should use the method
What action code lets you enter an impound?
IM
How many days late does an account need to be to call PH screen and how often can we call it?
7 days and every 14 das
How many on time AP payments must a biweekly cust make to qualify for an smod?
13
What action code would you use to check to see how much more is required to complete a full payment?
PS- payment schedule
If a BK cust calls in and offers to make a payment with you, what should you do?
Take the payment, we just cant collect on them
Why is que strategy important?
Helps to make sure we work everything on an account, makes it sorted and easier for some else to work the account
How would you change the customers bank information?
CA then M-modify and enter in acct and routing info
What is a WIIFM?
Whats in it for me
WHat action code lets you check to see what shops are in the custs area?
IN-Inventory then S-shops then the lot number
Why is it important we check the DV?
To see if the vehicle is in impound, a shop, abandon, not moving due to mechanical
What are PNTE, REG and SPEC short for?
Prenote, regular and special
What is the carhop ladder?
BIF, Middle ground(what we are okay with) and Minimum offer(what we will settle for)
How would you check in a vehicle that was left on your lot?
Action code RI then enter in your lot number and y in the repo field. Make sure there is a not for sale signin the car
How often can we call an auth user?
Every 7 days
How do you add more lines to the AP screen when they run out?
CA then O and add your number of lines
What are the 5 golden rules of negotiating?
1. Demand the BIF (Best Intentions First) in Your Open 2. Don’t Make the First Offer -Let the customer make the first offer
3. Always bump the offer — politely
4. Use Planned Pauses — SILENCE is Golden
5. Take What You Can Get — But Make It Make Sense
We repoed a car, how would we check how long the NOS date is till? And how do we remove from redeem when the date passes?
S-special screen under NOS date. If over, CG-category and number 2-repo, to move out of redeem