Enrollment
Check Ins
PERKS
MISC.
APP, etc.
100
the three ways to enroll a guest
What is online at caribouperks.com, with the Mobile App, at the POS
100
At what point in a guest interaction should you check a guest into Caribou Perks?
What is FIRST
100
A coffee Perk you can receive everyday
What is 2 for $22 beans
100
percentage of guests you should ask about Caribou Perks? (to checkin and/or enroll)
What is 100%
100
where you can download the app
What is Apple Store & Google Play
200
The preferred method to enroll a new guest
What is mobile app
200
What is the preferred method to check in a guest in-house
What is mobile app
200
The benefit where you get access to trying a new beverage before everyone else.
What is Perks Preview
200
how long caribou perks are good for.
What is 'it varies by perk'
200
Where you can find out if your drink contains dairy
What is nutritional info on the app
300
the website to enroll in perks
What is CaribouPerks.com
300
What is the preferred method to check in Drive Thru
What is phone number?
300
What is a Perk everyone LOVES that only happens one day of the year for each guest?
What is Birthday Perk!
300
How you earn Perks
What is "by checking in each time you visit!"
300
number of perks a guest can have at a time
What is 'it varies'
400
cost for enrollment
What is FREE!
400
Where (speaker box or window) is the preferred method of check in for drive thru?
What is speaker box
400
Which beans are currently available for the everyday bean perk?
What is Caribou Blend, Daybreak, French Roast
400
the FOUR places member can see or hear about their available perks
What is the mobile app, caribouperks.com, text, and with the greeter at the POS
400
the specific button you use if a guest's Perk isn't showing on the POS
What is recovery (backup) button
500
the item you receive after your first check-in once you enroll
What is complimentary medium beverage!
500
What you can use if you're a Perks member and don't have your wallet
What is mobile pay on the app
500
combined percentage of traffic and revenue Perks members make up
What is 35% (reference your Caribou Perks and Mobile App job aid)
500
how much more members spend per ticket
What is .30 more per ticket!
500
the specific 'Guest Service Method' you should use if a guest's perk doesn't show on their account POS
What is the LEAP Method! (Listen, Empathize, Apologize, Provide Solutions)
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