Biases
Time it takes to create a judgement or bias.
4 seconds
% of behavioral health patients that have experienced trauma.
90%
Barrier to trauma informed care for individuals with mental illness.
Stigma
Number to call a code BERT.
11511
Being aware of deliberate prejudices.
Conscious bias
Any experience that overwhelms one's ability to cope.
Psychological trauma
Techniques that can help patients get to a more regulated state.
Grounding techniques
Where to check the battery on the duress badge.
Kiosk behind the piano at entrance 4 on Mission campus.
Attitudes and/or beliefs that occur without the person being aware.
Unconscious bias
A physiological reaction to a perceived harmful event, attack, or threat.
Fight, flight, or freeze
A reminder of past trauma caused by a current procedure/event triggering those feelings.
Retraumatization
Use of force
Percent of communication that is nonverbal.
93%
Traumatic events that happen in childhood (abuse, neglect, & household dysfunction)
Adverse childhood events (ACE)
3 communication methods while building therapeutic rapport with patients.
Verbal, non-verbal, & physical space
Gossip, inappropriate language, and getting into someone's belongings are examples of this.
Boundary violations
Attributing others' behaviors to internal causes (ex: laziness) while attributing our own behavior to external causes (ex: bad traffic).
Actor-Observer bias
Area of the brain stops filing memories and starts pumping cortisol when in a crisis.
Hippocampus
Leads to an improved patient connection & outcome by knowing & respecting patient preferences
Therapeutic communication
Taking time to do things to help improve your physical, emotional, and spiritual wellbeing.
What is self-care?