Caring Terms
Caring In The Act
Caring Tools
Care Workbook
100
An emotional state or reaction.
Feeling
100
The act of offering to fill up a guest's drink, without being asked.
Drink Refresh
100
The 1st mile...Create eye contact, share a smile, speak with a friendly tone, and always say “My Pleasure.”
Core 4
100
They are the person who said, "if we get better, the customer will insist we get bigger."
Truett
200
The quality of being friendly, generous, and considerate.
Kindness
200
Holding the ______ open for any person is a wonderful way to show you care.
Door
200
The Model used to Hear, Empathize, Apologize, Resolve, and Delight.
The "HEARD" Model
200
When we care for something, we build a __________ around it.
Culture of joy
300
Feelings of pity and sorrow for someone else's misfortune.
Sympathy
300
The 2 most caring directors at Chick-fil-A.
Nick and Blaine
300
Offering a warm welcome and fond farewell, Personalizing with Guest’s name, and Performing table touch-ins.
2nd Mile Service
300
The three things that kill joy and drive care away.
Entitlement, Pride/ego, Ungratful heart
400
The ability to understand and share the feelings of another.
Empathy
400
***Double Jeopardy*** The 2 men in this image showing the act of care.
Truett and Dan Cathy
400
***Double Jeopardy***
Customers that pay full price, and come back regularly.
A "Raving Fan"
400
Creating ________ of care, help us put care into action.
Moments
500
Close familiarity or friendship; closeness.
Intimacy
500
In this picture, a _______ goes above and beyond to care for our guests.
Team member
500
One of the greatest things that one person can give another person to show they care.
Time
500
This person said "To care all the time, one must share their time"
Nick Hursey