Bank Linking
This is the next step after a cx uploads a statement for a needs approval status
Adding CX to bank issue doc
These are where you can find a account restriction due to a B-notice
Annotations tab and the Restrictions and Calls Tab
I am going to talk with my lawyer
no escalation
This account type is not able to process an acat into
retirement accounts like an Individual Retirement Accounts (IRA)
This tab in MO is used to find what an account was closed
Annotations tab
This can happen if a bank account was linked more then once in 48 hours for Micro-deposits
Can cause the link between your bank and Robinhood to fail.
This is what happens when tax certification is not completed
Robinhood must subject them to a 24% backup withholding on all proceeds starting January 2022
I don't recognize that phone number
CSO
This macro is used if the annotation "options expiring" is found in MO
ACATS Outbound- Options Expiring
This is sent when requesting a proof of account closure
Closed account verification letter
This is how long the cx has to verify the micro deposit
24 hours upon receiving
In this scenario the customer is unable to provide an international tax ID
Accept the W-8BEN certifying the CX as a non-US person and verifying a Foreign passport and explanation provided for residing in the U.S.
I want to invest in Crypto with my Margin
Core Brokerage
This DTC code is needed to initiate the transfer of assets
6769
This action is taken if there is a 3+ business day delay in reactivating an account
Escalate through the escalation ticket tab in sales force and place on hold
These situations can prevent a bank account from being unlinked
There is a pending deposit, and if the account is under review
This macro is sent when a CX needs information on how to fill out his certification
I want to purchase stock and a debit spread
OST
During the partial acat process, this is what happens to fractional shares.
Left in the account
You would do this action if a account annotation has a negative equity deactivation
Add a ‘DNDBW’ comment to the case in Archer and Major Oak’s Annotations, and then route it to CX Core Brokerage > CX Core Brokerage > Account Maintenance
This type of account can cause users to receive "Account Not Currently Supported" error when trying to use instant Match.
Credit unions
This is what happens after a cx has uploaded information for a LOA.
Send macro Notice: Processing Documents - Legal Name change and then place case and account # on name change document and check back in 3 days.
I want to update the phone number on my application
BOPS
This document on the account be used as a receipt for the ACAT transfer Fee
Account statement
During project iris this would restrict the account to PCO and block deposits
ID was not uploaded within 30 days