Password Reset URL's
Service Now Templates
100
What Application use this URL https://identityadmin.carlson.com/identity/oblix/apps/userservcenter/bin/userservcenter.cgi?
What is Enterprise Directory
100
How to unmask a credit card
Click on the Configuration icon-Click on Setup -User-Click Search-Permission- click Edit- On the left, under Non-Granted Permissions" click on the + sign in front of the Reservation folder- Highlight the permission Credit Card Information View- Click on the Grant arrow- Click on Save OK
200
What Application use this URL https://b2b.carlsonhotels.com/chwlogin/logout.do?appCode=HSA
What is Hotel Security Application/Connect
200
What information you need in ticket for AID Ticket
Name: Admin ID: Phone:
300
What Application use this URL https://citapps.carlson.com/Citrix/XenApp/auth/loggedout.aspx?CTX_MessageType=INFORMATION&CTX_MessageKey=SessionExpired
What is Active Directory
300
What information you need in ticket for Sabre/Sabre Red/Turbo Sabre Ticket
Right before user get stuck: Location: Phone: Asset tag: Hours: IP Address: Operating System:
400
What Application use this URL https://www.myhr.carlson.com/psp/PCLSNJ/?cmd=login&languageCd=ENG&
What is MyHr
400
What information you need in ticket for Computer Stuck on Applying Personal or Computer Settings Ticket
Walked user through unplugging the network cable, waiting for the screen to change, and plugging the cable back in. What happened right before user got stuck: Location: Phone: Asset tag: Hours: IP Address: Operating System:
500
What Application use this URL http://cwtamsrv1.ehosts.net/NetAgent/adminasp/adminservice.aspx
What is Moxie
500
What information you need in ticket for Moxie Technical Issue
REQUIRED INFORMATION for transfers to OSG: User ID: First and Last name: Site Location name: Name of mailbox(es): (Sample: US_SAC_Gilead) Mailbox server: Is the user accessing Moxie through Citrix? What is the error/problem/request? If problem/error: a. What was the user doing prior to receiving the error? b. What was done to resolve the issue? c. Is a screenshot attached? (Yes or No; If No, why?) If other functional/end user issues: a. Are attachments included? (Yes or No; If No, why?)
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