Derailers
Is unwilling to learn more about the business
Functional Expertise
Greensboro
7185
Speaks clearly
Communication
7102
Raleigh
Application used to electronically sign documents
Signing Station
Blurts things out; doesn't think before speaking
Communication
Capital Blvd
7282
Knows the key performance metrics
Functional Expertise
7279
Fayetteville
Requesting currency from the bank
Change Order
Argues or has disagreements with co-workers
Teamwork
Hickory
7231
Acts as a CarMax representative; shows pride in the Company or department
Customer Service
7197
South Blvd
Changing finance company before DMV processing
3-day Payoff
Waits to be told what to do next or is idle between customers
Results Focus
Wilmington
6022
Learns from mistakes; doesn't make the same mistake twice
Analysis & Decision Making
6149
Jacksonville
Selling two cars to buy one
Double Trade
Allows mood or the "rumor mill" to affect performance
Courageous Leadership
Asheville
7226
Speaks up; expresses opinion appropriately
Courageous Leadership
6092
Greenville
Selling car from home
Appraisal Pick-up