Appraisal Basics
The duration an appraisal is valid
What is 7 days?
This items is required to be worn indoors by customers and associates
What is a face mask?
The action an associate would take if a vehicle is damaged during a 24hr test drive
What is partner with a manager
White
Black
Navy Blue
What three colors are allowed for an undershirt/undergarment?
State your Role, Initial situational questions, Probing Questions
What are the Discovery Vital Behaviors
These individuals can send the online appraisal link to a customer
What are managers?
Appropriate distance to remain from others when standing or seated
What is six feet?
Customer must be at least 18 years of age, has valid Drivers license and Full Coverage Insurance
What are the requirements for a customer to take a 24 hour test drive?
Pants, Shorts, Skirts , Capris
What are the four types of approved leg coverings?
Commit, Conduct, Capture
What are the follow-up Vital Behaviors?
Do all members listed on the title need to be present to sell Carmax the vehicle
YES
Asking if they have a mask or need one, If the customer declines, we can continue business with them outside.
What are the actions you would take if a customer comes into our store without a mask?
150 miles
What is the mileage limit for a 24 hour TD?
Brown, Black , Grey , Navy , Maroon
What are the five colors acceptable for shoes?
Seed Plant, Personal Story, Presentation
What are the MaxCare Vital Behaviors?
These can be completed using Carmax.com, Edmunds.com, Cars.com among others
What is an Instant Cash Offer?
The duration the cleaning chemical must sit on a surface before being wiped off
What is 1 Minute?
The vehicle must be returned from the 24 hour test drive before setting a customer up with one of these
What is a Home delivery?
Left side only
Which side are lapel pins allowed to be worn on?
State your Role, Initial situational questions, Probing Questions, CTR
What are the Progression Vital Behaviors?
The form of payment provided to a customer when they have positive equity
What is a bank draft?
On the customer consent screen for a finance application..... should this be completed by the customer using the mouse and keyboard?
True or False?
False, since returning from COVID we are allowed to use the mouse and keyboard for a customer's consent.
Check the vehicle back in with inventory to have re-tagged and returned to front lot
What are the steps a consultant must take when returning a 24 hour test drive?
These devices are not permitted to be worn at work
What are Blue tooth devices?
Discover Budget, Promote Financing, Prompt for Down Payment , Sell the Offer
What are the Finance Vital Behaviors