CarMax Fundamentals
This appraisal offering can be completed online in an "Instant".
What is an ICO (Instant Cash Offer)
Proof of Income, Proof of Residence, and Personal References are examples of...
What are Stipulations (Stips)
This is the mileage limit on a 24 hour Test drive.
What is 150 Miles
The side of your top in which you name tag resides.
What is the right side.
A quick intro to MaxCare done "Early and Often".
What is a Seed Plant
The 24 hour test drive and 30 day money back return are part of CarMax's new ____________
What is the Love Your Car Guarantee
This form of identification is required to run financing with our lenders.
What is a Drivers License
These requirements must be verified before a customer can proceed with the test drive.
What are a Valid Drivers License and Proof of Full Coverage Insurance.
These are the four (4) types of approved bottoms.
What are, Pants, Shorts, Skirts , and Capris
The Appraisal Vital Behavior in which you ask situational questions such as why they're selling or their replacement plans.
What is Discover Their Story
This site in CarMax links is a pivotal hub to finding information or resources to all things CarMax.
What is CarMax World
An individual who is not present on any sales documents but will be the primary driver is considered a ________
What is a Straw Purchase
These Two (2) things occur at the gas pump.
What is Filling the Tank and Scanning out the vehicle.
These Five (5) colors for shoes are CarMax approved.
What is
Brown
Black
Grey
Navy
White
"My goal is to you guide you through your car shopping journey..." is an example of...
What is a role state
The CarMax Value of developing associates, providing opportunities to grow, and giving back to our communities.
What is putting people first
This approval DOES NOT require a check acceptance form as it pertains to down payment.
What is a CAF Tier 1 Approval
These MUST be validated before checking the vehicle back in.
What is checking mileage, fuel level, and condition.
A wearable _____ device is not permitted to be worn at CarMax.
What is Bluetooth
A brief explanation of the benefits of MaxCare.
What is Presentation
This CarMax equity was the foundational piece that launched our brand and separated us from "Traditional" dealers.
What is No Haggle Pricing
True or False: It is not required to have consent to resubmit an application without Buyer and/or Co-Buyer Approval.
What is False
You must try to partner with ______ if you will not be available upon the customers return.
Who is a sales consultant
The side of lapel in which CarMax pins are to be worn.
What is the Left Side
The Finance Vital Behavior in which you use discovered information to overcome hesitations.
What is Sell the Offer