Vital Behaviors!
Asking questions to understand the customers' situation.
What is Discovery?
These are the dates on the paystub for pay period ending that you can use to calculate income year to date without having last years W-2 or the last paystub from the previous year. Full Time & Part Time
What is April 1st & July 1st?
The location of the first CarMax back in 1993.
Where is Richmond, VA?
What is an Express Pick-Up?
A Salesman that's been at CarMax White Marsh since the day it opened in 1998.
Who is James Johnson?
Putting the information you've reviewed in your trusted System. Part of Follow-Up.
What is Capture?
EXETER and Westlake refuse to take this Bank's Bank Statement as proof of Residence.
What is Cash App?
CarMax's current CEO.
Who is Bill Nash?
A tool that will help a customer shop with a personalized, estimated offer that does not impact their credit score.
What is a Pre-Qualification?
New car Brand that CarMax White Marsh sold until 2015.
What is Nissan?
Using a short, factual situation you, a customer, or a co-worker experienced in order to help overcome objections or visualize MaxCare.
What is a Personal Story?
This is the Calculation to prove income for a full-time employee employed for over 90 days and a part-time employee employed for over 6 months.
What is Monthly Income = YTD / Months?
The now non-existent company that originally started Carmax.
What is Circuit City?
A tool that uses the information from an existing credit application or a Pre-Qualification to calculate estimated terms on Salable CarMax vehicles. These estimated terms on individual vehicles are based on application information and the Customer’s credit profile.
What is Finance Based Shopping (FBS)?
Row M
What is the last lettered Row on the Front Lot?
Explaining the finance results and asking the customer what they think. Using everything you've learned so far to recommend that a customer move forward with their financing.
What is Selling the Offer?
This notice on any utility bill will make it unusable for Proof of Residence.
What is if document indicates that the service may be permanently or temporarily disabled unless the past due amount is paid in full?
For over 20 consecutive years, CarMax has been on this prestigious list.
What is the Fortune 100 Top Companies to work for?
A payment type available in the shopping cart screen in Order Entry, which allows for Customers to provide payments via a secure, electronic portal which enables a touchless payment experience. A link is sent to the Customers email once processed in CMS which leads them to a Plaid Microsite.
What is ePay?
Cars Sold in March 2025
What is 699?
Knowing Your Customer.
Knowing The Process.
Making a Customer-Tailored Recommendation.
What is Progression?
The status of a bankruptcy before our lenders will proceed with financing.
What is Bankruptcy Discharged?
253.
What is the number of CarMax locations?
A tool used to upload stipulations such as proof of income and proof of residence and is replacing Sales Manager Work Bench for sending required information to our lenders.
What is Doc Center?
First names of the last two associates hired in Sales.
Who are Kareem & Lydia?