Competencies
Standard Work
Associates
Carmax Stores
All of the Things
100
List all 7 Competencies
What is Communication Results Focused Analysis & Decision Making Courageous Leadership Team Work Customer Service Functional Expertise
100
List all three programs to make a vehicle saleable.
What is Automation, Path and AVRS
100
What are four purchasing team members first and last names?
What is Valter Santos Cody Paulsen Tyler Tubandt Shawn Shrock Josh Clark Scott Bilyeu Chris Frank Tanner Houck Dannielle Bush Giselle Adame Ajay Mangal Giancarlo Gonzalez
100
What are the names of two stores opening soon?
What is (VERIFIED ON ANSWER)
100
Name four items on the checklist
What is (VERIFIED UPON ANSWER)
200
What is one of the two derailers for Results Focused
What is Cuts corners to achieve short-term results Waits to be told what to do next or is idle between customers
200
What fees would you add for this vehicle when making it saleable?
200
What are the four senior managers names?
What is, Eddie Regan, Francis Derollo, Jill Bettencourt, Chris Frank
200
What are two CarMax location store #'s and their dealer #'s?
What is (VERIFIED UPON ANSWER)
200
What are the 4 D's
What is Deliver Unrivaled Customer Service, Develop Associates, Drive Efficient Execution, Deploy New Stores
300
Danielle was receiving feedback from Jill. During the interaction, Danielle rolled her eyes. What competency is this?
What is Communication - Demonstrates active listening skills; is conscious of non-verbal communication. AND/OR Courageous Leadership - Speaks up; expresses opinion appropriately.
300
What are 4 standard work worksheets that we have?
What is Appraisal, Sale, Making vehicles saleable, making no title vehicles saleable, 3 day payoff, entering a disbursement, processing tickets, preparing iron mountain/recall, verifying, stamping & prepping, checking in titles, checking in POA titles.
300
Can you name four operations associates names?
What is (VERIFIED ON COUNT)
300
What 3 CarMax stores have auction?
What is (VERIFIED UPON ANSWER)
300
What are three items on the check acceptance checklist?
What is (VERIFIED UPON ANSWER)
400
Which competency is this? Seeks to grow technical knowledge and skill?
What is Functional Expertise
400
Cristina is purchasing a vehicle with a $7000 down payment. What are the first three things you do starting to sign a deal?
What is Taking down payment, sign report of sale, sign contract.
400
Can you list one person from each department
What is (VERIFIED ON ANSWER)
400
List ten KMX store names
What is (VERIFIED UPON ANSWER)
400
What does AOR stand for?
What is Area of Responsibility
500
Which competency would this derailer tie to? Lacks a sense of urgency when solving problems
What is Analysis and Decision Making
500
What are three pieces of information we can use to verify we are getting the correct payoff for a vehicle?
What is Vin, Customer name, Year make model, account #, social security number.
500
What are the LPMS names?
What is Conrad, Oscar, Steve, Jose, Cory
500
What are 3 CarMax stores that have auction?
What is (VERIFIED UPON ANSWER)
500
What does IAR stand for?
What is Inventory Adjustment Request
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