Logging In
The first page you see when you go to www.mtmcarousel.com/*customerssite*. This is where you enter credentials to get into the site. (Non SSO Customers Only)
What is the Login Page.
SSO Customers will not have a login page.
A user has not received their digital gift card and it has been three days.
Cathy started at company Y today and Elise cannot send her recognition.
What is Cathy is not yet in the system.
Points expire after a _______ amount of time.
What is never.
A user contacts you because they feel like they need manager, admin, or reporting access on the site.
What is contacting the program admin to let them know.
A NEW employee cannot get into their companies Carousel site. The company uses SSO and they send you a screenshot that has an error message that says "The Network Cannot Identify This Email".
What is the user is not part of the companies network yet.
When you log into your recognition site, click on your name at the top, go to "Orders" and view the catalog order that you need to get more information on.
What is instructions for how to view your catalog orders.
A user wants to remove their birthday and anniversary from showing up in the site.
What is going into your "My Account" page and disabling birthdays and anniversaries from showing.
A user contacts you because their points budget has run out.
What is letting the program admin know so that they can take action.
Vimeo / The Travel Rewards site is not working.
What is telling the user that we do not own those sites so we cannot fix it and they should try again in a little bit.
A user used to be able to login, but after the most recent datafile, they are unable to login.
What is checking the user's status
A user wants to cancel an order.
What is searching for the user's order in the SuperAdmin tool and re-awarding their points.
A user does not want their recognition to appear in the newsfeed.
What is letting them know that their only option is disabling birthday and anniversary recognition.
A user said that they have not yet received points for a badge they thought they were receiving.
What is check the recognition history report, the approvals report, and the pending approvals.
A user who is not a manager in the datafile contacts you claiming that they should have manager access.
What is letting the program admin know so they can either tell them employee that they do not need manager access OR so that they can get the employee properly added to the datafile.
You have reset a users password three times and they still cannot login. You have even sent their username to them to be safe.
What is setting up a screen share and talking them through logging in.
A retired user contacts you because the retirement gift they ordered from Carousel is broken.
What is contacting the program admin to see if the user can be temporarily put into suspended status so that they can pick another item.
A user cannot remember who they scheduled an ecard for.
What is checking their ecards report in their "My Account" page.
A user says their point card doesn't work.
What is asking for the code and checking the Look up Card report under admin.
A user tells you that their coworker is not showing up when they type their name in the search bar on a custom form.
What is checking to make sure the user is typing in the correct name such as not typing Kim Jones when the employees name in the site is Kimberley Jones.
A user sends you an email stating that they no longer want to be part of the program and that they want all of their data to be deleted from our systems.
What is immediately contacting Molly, IT, Courtney/Katelyn, and the program admin.
The item a retired user ordered is discontinued.
What is contacting the program admin to see if they have the contact information for this user.
A user sent recognition to the wrong Jane Doe.
What is rolling back the recognition so that the user can award the badge to the correct person.
A user had points in their account last week, but now they are gone.
What is checking the breakages report.
A user contacts you saying that they are having trouble submitting a custom form.
What is asking them if they are typing too many characters into the textbox. The textbox can only handle up to 2000 characters.