Policy/Procedure
What should you do BEFORE clocking in?
Put away your belongings/be ready to work
7
What are our current hours?
Monday-Friday: 12-8 p.m.
*Adult Night: Friday 9-midnight
Saturday: 11am-10 pm
Sunday: 11am-6 pm
What is our mission?
to provide the best family entertainment experience in Wichita
When can you use your food discount?
anytime you are NOT clocked in
If a guest falls, what are the first 2 things you should always do?
1. ask if they are ok
2. stand by them/block from path of skaters
How much is skating on a weekday? Weekend?
$9.99 weekdays, $9.99 + $3.99 rental on weekends
Give me an example of a connection you made recently with a guest?
various correct answer
Demonstrate the correct way to vaccum
Straight lines like mowing
Name 1 thing you can do to PREVENT an injury from happening.
various correct answers
What discount does a kid 5 & under recieve?
free skate rental & play zone
What does PSA stand for?
Posture, Smile, Awareness
What should you do AFTER clocking in before going to your position?
Check in with MOD :)
Name 3 posted rules of the play zone?
Any 3 of the following:
1. wristband
2. socks
3. no running/tag
4. only go down the slides
5. no skates
If someone is paying for skating and play zone, how would you upsell/explain the Ultimate Pass?
"for just $1 more you can get a $5 arcade card"
What does it look like to have empathy for our guests?
various right answers but all should include understanding their point of view/seeing the business from their point of view.