Jobs
Open ended
Engages participant in conversation
If a participant is asked by someone in the hall about their goals, what should they know
What their current goal/s is/are
They were created with their staff based on what they want
Name 3 things to be aware of pertaining to participant confidentiality when meeting participants in the community
Computer screen not visable to others.
Encrypted flashdrive
Phone is password protected
Confidential paperwork is not carried around
If creating paperwork keep out of view and ensure locked until returned to the office
Confidential conversations can not be overheard
When you meet a new participant and are trying to get to know them, give a good example of a question about their safety
unstable relationship
unsafe home/neighborhood
bus after dark for work
What do you do if a participant is unhappy with something at Goodwill?
Try to resolve it though conversation
Suggest they talk to your supervisor
Offer a complaint form to complete
Refer them to the rights officers
What 2 things should be completed prior to job searching (not looking for resume, application etc.)
Service Plan:
Considerations/Risks
Relationship Building
Goals
Every time you complete something
Every time you work on something new
Safe Driving Record
Insurance
Cell phone
First Aid and Reflector Kit
CPR and First Aid card
How long should it take you to do the relationship building assessment?
Not one meeting!!
Over multiple meeting typically at least 3
If the general authorization expires, who can you talk to?
Participant
Guardian
Referral Source
Employer
Measurable
Attainable
Realistic
Timely
A participant is demonstrating aggressive behavior, name at least 3 things you should do
Remain calm
Show respect
Set limits and follow through
Do not tell participant what to do
Keep a safe distance
Remove yourself if you feel threatened
Call 911 if participant becomes violent
Report the incident
How does understanding a participants educational experience help in finding a good job fit?
How they learn
What makes them nervous about learning
How they interact with others
How they interact with authority figures
What can you use to search key words when trying to search for a report or employer in CT (what is the wildcard)?
%
What is continuous employment?
When a participant gets a new job prior to leaving previous job
Give an example of a smart retention goal (can't say "do all tasks" or "show up on time". Dig into barriers
Way to Go!
What is ok to put in a non secure email to an external recipient?
Job qualifications info like on a resume
Appointment scheduling
Job opportunities
How does the relationship building tool and risks/considerations play into the creation of goals?
Goals should be created based on what you learn when discussing RB and risks that may impact the participants ability to maintain a job
What types of information are you listening for when asking about past employment during RB phase (be specific)?
Past challenges-conflict resolution with co-workers, tardiness, absences, communicating with supervisor, time management, learning job responsibilities....etc
Past successes-Working with co-workers, fast learner, able to take on additional responsibilities, great customer services....etc.
Name at least 3 pieces of information that may be entered in CT when talking to an employed participant
Employment Verification
Wage change
Promotion
Case Note
List at least 3 components that make up a participants Service Plan
Considerations/risks: physical, learning, social, environmental
Motivation for services
Social/Environmental work preferences
Availability
Preferred employment status
Overall Goal
Goal Objectives
What do you do if a participant tells you they got hurt on our property?
Offer referral and ensure transportation is available for medical care
Complete incident report within 24 hrs
True or False
When completing the relationship building assessment, you should ask every question the way it is worded?
And why?
FALSE
The questions are topics to engage in conversation utilizing your motivation interviewing skills to gain the knowledge needed to guide success
Karen Dykstra Nylen