FBOS
What does FBO stand for?
Fixed Base Operator
Managment defined
Getting things done through others
Type of leader who takes little input from the group
Authoritarian
What is time managment
Delegation of time to get work completed
What is Marketing
identifies customer needs, purchasing goods and services to meet those needs, determining price and place dispense items, prospecting, promotion, selling.
What do FBOs conduct?
Fueling, bathrooms, servicing, towing, marshalling, billing, vehicle movement, general assisting, concierge services.
4 functions of management
Planning, organizing, directing/coordinating, controlling.
Leader who functions as member of the group
Participative or Democratic
Procrastination
Well I have some time tommorow to do it
little or no discretionary income
What more does a full service FBO have?
Charter operations, pilot training, aircraft rental, aerial photography, crop dusting, surveying, passenger transport, aircraft sales/service, sale of petroleum, repair/maintenence, sale of aircraft parts.
The purpose of buisness management
To get and keep customer's profitability.
Provides little guidance to group members.
Delegative
Special requests
Mass market
21-88 percent of the population
FBO Trends and Issues
Maturity and professionalism, Public awarness, technical issues
What does a manager look like?
problem solvers, visionary leaders, leads followers, caretaker, etc.
Rule of thumb for delegation
80:20 rule
Lack of priorities
I know this is more importaint but the other project is so much easier
The third tier
88-98 percent of the population
2 aspects FBOs must focus on to start, maintain, or improve their business
Scale and prospects of the industry and Airport Management (if an FBO run airport)
2 common managerial errors
Lack of priorities and poor communicatin skills
When does a leader need to use delegation?
When they have higher level work they need to focus their time on
Meetings
When you need a meeting to talk about how you have to many meetings
Top 2 percent
wealthy or highly specialized portion of the market