BASICS
WHAT IS THE FIRST THING YOU DO ONCE YOU GET A DEAL?
TAKE A DEPOSIT!
THIS FORM IS FILLED OUT WITH THE SALES PERSON & CUSTOMER WHEN THERE IS A TRADE IN THE DEAL.
WHAT IS THE "WE WANT YOUR TRADE" FORM?
THIS SIGNATURE IS NEEDED ON THE INSIDE DEAL JACKET BEFORE BRINGING FILE TO BUSINESS OFFICE.
WHO IS THE SALES MANAGER?
THIS PRODUCT COVERS DENTS, DINGS, KEY FOB REPLACEMENT, CRACKS IN WINDSHEILD, WINDSHEILD REPLACEMENT, AND RIP TEAR & BURN.
WHAT IS OWNER COMFORT?
THIS PRODUCT PROTECTS FROM DAMAGE CAUSED BY BIRD DROPPINGS, TREE SAP, UV RAYS, FADING, PEELING & OXIDATION.
WHAT IS PAINT PROTECTION?
THIS $499 COST IS INCLUDED IN ALL OUR NEW CAR DEALS.
WHAT IS THE SECURITY REGISTRATION?
WE NEED TO KNOW EXACT WHAT BEFORE THE DELIVERY ON THE TRADE VEHICLE WHEN DOING A DELIVERY THAT HAS A TRADE IN.
WHAT IS EXACT KMS ON THE TRADE IN?
THE MANAGER IS TO SIGN THIS PART OF THE FILE WHEN THERE IS SOMETHING MISSING.
WHAT IS INCOMPLETE?
THESE ARE THE ADDED BENEFITS WHEN A CUSTOMER PURCHASES HONDA PLUS.
WHAT IS ROADSIDE ASSISTANCE, CAR RENTAL BENEFITS, AND ROAD HAZARD?
IF THE CUSTOMERS HAVE YOUNG CHILDREN, WHICH IS THE PROTECTION OPTION THAT WOULD HELP THEM PROTECT THEIR INVESTMENT BEST?
BONUS 100 FOR WHY - AND 200 BONUS FOR 2 DIFFERENT PROTECTION OPTION ANSWERS.
WHAT IS THE INTERIOR (FABRIC/LEATHER) PROTECTION?
BONUS 100 - BECAUSE IT PROTECTS AGAINST STAINS AND SPILLS
BONUS 200 - UNDERCOATING (REDUCES ROAD NOISE FOR WHEN YOUNG KIDS ARE SLEEPING).
TRUE OR FALSE - RIGHT AFTER YOU TAKE DEPOSIT YOU GO DIRECTLY TO BANKING CENTRE?
FALSE - YOU FILL OUT INSIDE DEAL JACKET AND COMPLETE FILE WITH A MANAGER SIGNATURE STATING IF ITS INCOMPLETE OR COMPLETE, THEN YOU TAKE TO BANKING CENTRE :)
HUSBANDS TRADING A CAR FOR A NEW ONE, WIFES NAME ONLY ON TRADE REGI.
HE SAYS HE WILL SIGN FOR HER, CAN HE?
NO, UNLESS HE HAS A POWER OF ATTORNEY
WHAT ARE THE 'DECS' WE ASK YOU TO FILL OUT ON THE INSIDE FOLDER
XL
DEC OVER 2
OOP
X USA
HONDA PLUS COVERS UP TO A MAXIMUM OF THIS MANY YEARS, AND THIS MANY KMS.
8 YEARS, 200,000 KMS
THIS IS HOW MANY YEARS WE GUARENTEE A PROTECTION PACKAGE ON A USED VEHICLE.
WHAT IS A 5 YEAR GUARANTEE?
WHO DO YOU ASK FIRST IF YOU WANT AN UPDATE ON ONE OF YOUR CUSTOMERS CREDIT APPLICATIONS?
NO ONE - CHECK THE SOLD LOG FIRST TO CHECK IF THERE ARE NOTES
CLIENT IS LEASING THEIR CURRENT CAR
WHAT IS THE ONE SPECIFIC DOCUMENT WE NEED?
BUYIN FORM
ON THE INSIDE DEAL FOLDER THAT YOU FILL OUT
LEFT COLUMN
LAST ITEM LISTED IS _____
TIRE SIZE
THIS HONDA PLUS COMPREHENSIVE PROTECTION PLAN OPTION GIVES THE CUSTOMER AN OPPORTUNITY TO PURCHASE MORE COVERGE AT A LATER DATE.
WHAT IS THE FLEXIBLE TERM PLAN?
NAME ALL OPTIONS INCLUDED IN A FULL APPEARANCE PROTECTION PACKAGE, & WHAT BENEFITS THEY PROVIDE OUR CUSTOMERS WITH.
PAINT PROTECTION - REFLECTS DIRT, SUN, SALT, POLLUTANTS, AND MOISTURE. NO NEED TO WAX.
UNDERCOAT PROTECTION - SEALS OUR MOISTURE & PROTECTS UNDERCARRIAGE FROM DEBRIS & PROVIDES INSULATION FROM COLD & ROAD NOISE.
RUST PROTECTION - SEALS INNER BODY OF CAR'S METAL SURFACES, STOPPING RUST FROM INSIDE OUT.
FABRIC/LEATHER PROTECTION - BLOCKS SPILLS, PREVENTS CRACKING/FADING/DRYING BY LOCKING IN ESSENTIAL OILS & PIGMENTS. ALSO REDUCES DUST BUILD UP.
WHAT DOES 'TNT' STAND FOR?
TODAY NOT TOMORROW!
ARIEL DOES A WORKSHEET, 17000 TRADE, 24000 LIEN, CUSTOMER LEASED OLD CAR, FINANCING NEW ONE, IS THIS OKAY?
NO , CANNOT BE SHOWN AS A TRADE, THEY HAVE NOT PAID TAXES YET
WHAT DOCUMENTS ARE REQUIRED FOR A TRADE (LEASE OR FINANCE) IN THE FOLDER
ACV
CARPROOF WITH LIEN
REGI
BUYOUT
BUYIN
WE WANT YOUR TRADE FORM
WHAT IS THE OTHER MECHANICAL BREAKDOWN COVERAGE WE OFFER OTHER BESIDES HONDA PLUS?
SECURE DRIVE
WHEN IN THE PROCESS, DO YOU TALK ABOUT THE PROPACK? & WHAT DO YOU TELL THE CUSTOMER? GIVE US AN EXAMPLE BY USING THE PERSON TO YOUR LEFT AS YOUR CUSTOMER.
BEFORE BRINGING CUST TO BUSINESS OFFICE (BONUS IF MENTIONED AT WE WANT YOUR TRADE FORM)