Features
What is the feature that gives you 40 gb of hot spot, unlimited premium data, 4k UHD streaming, and Netflix on Us?
What is MaxUP or Max
How many lines can Essentials 55+ plan have?
2 lines
What tier cost $18?
Tier 4
How do you get to know a customer?
Make it personal
What is the new date that Carthage is opening?
Jan 28
What is the feature that can include Apple Care, extended warranty, and ensures the customer can get replacement or fix their devices?
What is P360
What plan gives you unlimited premium data?
Magenta Max
How many screen protector replacements does a customer get with P360?
Unlimited
What is giving a business card and offering to connect on the customer's terms?
Stay Connected
What is our lease program called?
Jump on Demand
What is the feature that gives customers the ability to call or text other countries at a discounted rate?
What is Stateside International
Who can have a military plan? Two part question.
Active duty can be a line on the account. Veteran has to be the BRP.
How much is screen replacement with Apple Care Services?
What are you doing by asking personalized and open ended questions?
Explore and Discover
How long do accessories get financed for?
12 mos
How many screens does the customer get with the regular Magenta plan with 2+ lines?
1 screen.
How many lines can be on the Magenta or Magenta Max 55+ plans?
4
How much does tier 1 cost?
$7
Guide the purchase
What is the term for Jump on Demand?
18 mos
This feature can allow a customer to control what other lines do on their phones?
Family Mode
What plan doesn't include taxes or fees? 2 part
Essentials or prepaid
If you are able to solve a customer's pain point or frustration, what is that?
Problem solved
Who do you call if you need customer's services help with an account?
Retail Support Line