CARVANA 101
How many complimentary miles are provided during the 7DMBG
400 miles
What is the name of our friendly bot who completes an automatic review of documents
Harrison
Address Verification documents have to be dated within how many days of the time of verification?
35 days
What system will alert you to any Lexis Nexis red flags that need to be reviewed?
CARMA
We check the credit report when the customer is paying which way?
Carvana Financing
Direct Delivery customers receive a time frame of how many days for delivery
5-10 business days
What HALO article will you look at to see what type of Identity is acceptable for their state?
State by State Guidelines
What are the 3 requirements we look for on an address verification document?
Dated within 35 days from the time of verification, Customers home address listed, Customers first/last name listed
We will check Lexis Nexis (if needed) when the customer is paying which way?
Carvana Financing
If no flags are found in the Credit Report work item, it will auto complete in what system?
CARMA
Return or Swap
When Harrison cannot complete an automatic review, what will the Carverify status state?
Underwriting Pending Review
Utility Bill, Lease Agreement/Mortgage Statement, Pay Stub, Plaid Bank Statement, Insurance Bill, DL/ID
Which fields do you fill out on the Find a Person report?
First Name, Last Name, DOB
What is the most common red flag on a Credit Report?
Address Mismatch
Name the 3 options of Carvana Care
Essential, Plus, Premier
What will indicate the customers registration address in Admin?
Home Address
Name the two reasons why we would request a customer to upload a Address Verification document
Identity and/or Registration
What form do we send the customers to fill out when we cannot clear LN flags?
SSA-89
If the customers address isn't listed first on the Credit Report, what is the very next clearance method?
Address found in LN
Name all of the Advocate Principles
Empathy, Passion, Commitment, Anticipation, Clarity, Every Customer Matters
Photoshopped pictures and Incorrect fonts on a DL/ID card should be reviewed by what team?
Exceptions must be requested through what portal? Who reviews the exception request for approval/denial?
JIRA portal // TL in Verifs
What is one example of why we would have to send a customer a SSA-89
Too many SSN's listed
Your customer has a phone number on their FACTA alert. The phone number does not match the phone number on their Carvana account. What is your next step?
Call the phone number on the FACTA alert and verify the individual is purchasing a vehicle with Carvana. If they say they are purchasing a vehicle with Carvana, move forward.