Credit Report
How long does it take for FACTA to get removed?
3-5 business days
What is the address listed on SSA89 for Carvana?
1930 W Rio Salado Pkwy, Tempe, AZ 85281
Do we view the Service address or billing address on AV document?
Service address
Can we use bonus income for IC?
No - We can only use Commission with 3 months of income reported to paystub.
Are we allowed to use Worknumber to clear EV?
No - As of November 16th, 2021, WorkNumber (The Work Number, TWN, WN, etc.) is no longer a valid clearance method for Employment Verification. Please utilize all other methods of clearance.
If the customer has an FACTA with phone number listed, what do we verify when calling the customer? (5 answers)
If Lexis Nexis flags populate as blank, what type of ticket is submitted?
Exception ticket for a TL to manually review
Can we accept nicknames on AV documents?
Yes - Acceptable for the first name match
What is the max hours allowed for monthly pay?
Up to 173.34 hours
How long is EV valid for?
35 days
What's an ITIN?
An ITIN is an individual Taxpayer Identification Number that is typically given to people who are new to the US or are here on a visa so that they are able to file their taxes.
What are reasons for "Multiple SSN" listed on Lexis nexis? (4 answers)
Can we use Plaid transactions for AV on registration?
This cannot be used as an address verification for Registration purposes. It can only be used for Carvana's internal verification purposes (Identity Address Verification).
How is salary pay calculated?
use (1) under 'hours this pay period' and the exact salaried amount under the hourly wage
What department completes MEV?
Fraud
What's the bankruptcy hotline number?
(866) 222-8029.
How long is SSA89 valid for?
90 days
What's the process to update address? (3 steps)
We should never count deposits that say "transfer" or "wire transfer" without a source listed. No exceptions when those words are presented on the Transaction Report or bank statement.
What is required to be noted for EV?
Detail the bank, deposit amounts, deposit dates, and employer name.
How long is FACTA valid for?
What type of signature is needed for SSA89?
This MUST be signed with a wet, ink pen (wet signature). This cannot be signed electronically or it will be rejected by the NCS system.
For notation, do we use AV or POR?
AV must be used in our notation
If the customer recently started at their job, what do we request?
If the customer has a new job, we must have the offer letter and first paystub to move forward.
What is considered an Complex Case? (5 answers)