SOP Soup
What is the Grievance Procedure?
The number of minimum cases that an Advocacy Coordinator should have?
20 Cases
What is the place cases go when they do not have an advocacy coordinator?
OR
Where do new cases go when given by the court?
Unassigned Cases
The coordinator provides this to the volunteer when they are removed from a case.
What is The Letter of Case Removal?
When a volunteer requests to be placed on leave, the Advocacy Coordinator/Specialist must work with the volunteer to determine the length of the leave period.
What is Volunteer Status Change?
Takes place every month with the volunteer
What is Supervision?
The place where collaterals, home visits, and supervisions are placed?
What is a Contact Log?
The amount of training hours each coordinator and volunteer have according to the National CASA/Georgia CASA/Child Enrichment, Inc standards?
When a case closes due to reunification, adoption, guardianship, transfer of custody, aging out/emancipation, or program discretion, the Advocacy Coordinator/Specialist should update and close the case in the designated electronic filing system within five (5) business days.
What is Case Management?
Call your supervisor. A DM nor an email are acceptable.
What should you do when you have to call out?
A monthly form that guides a volunteer in drafting a court report?
What is a Monthly Note?
Ways a volunteer can receive continuing education hours.
Under no circumstances are paid staff permitted to take a child or family member that is receiving services from CASA/Child Enrichment Inc. to his/her/them home, a friend's home, or a family member's home.
What are Professional Boundaries and Ethics?
The time frame in which a court report should be emailed to all parties?
What is 5 Days?
The place a coordinator can find all the volunteers assigned to him/her/them?
What is a Volunteer List?
Contact advocacy coordinator or CASA Program Director
What should a CASA volunteer do in case of an emergency?
All documentation (i.e. court notes, collateral contacts, monthly visits) entered via the electronic filing system should be written in complete sentences. All abbreviates used should be spelled out prior to using them throughout documentation.
What is Data Management & Documentation?
By the end of the month, no later than the 5th of the next month
When should documentation be entered into Optima?
A place where third party documentation is stored to give credibility to your court report.
What is the Document tab?
These are the requirements for a person to become a CASA volunteer
What are completing fingerprints, completing a local background check, completing mandated reporter training, and completing pre-service training