WWCM
What does a Case Manager do?
QHBS
TBS
A day in the life of Case Manager
100

Trauma Based Services also know as

What is TBS?

100

Providing transportation to the food/cloth pantry, assist clt with getting to their appointments, helping fill out a housing application, assist with readiness for an upcoming interview

What is providing case management services?

Also take answers involving being in the community, resource connection, on the ground case work, providing services, etc.

100

Providing top tier home based-care 

What is the FOCUS of QHBS?

100

Understanding & responding to the impact of trauma on an individuals life. Designed to support clts who have experienced significant trauma.

What is Trauma-Based Services (TBS)?

100

Best way to meet with clts is?

What is call your client and schedule time with them. 

200

Quality Home-Based Services is delivering high quality coordinated care within the home, it is also know as 

What is QHBS?

200

Providing helpful information such as phone numbers, addresses, websites, and connecting to helpful sources.

What is providing resources?


also accepting connection to resources

200

Maintaining or improving the clts health and functionality. Overall contributing to the increase of an effective and sustainable home environment. 

What is GOAL of QHBS?

200

Addressing emotional, psychological, and physical effects of trauma as the central driver of the client's needs, focusing on trauma recovery

What is the FOCUS of TBS?

200

You are not required to see (lay eyes on your clt weekly)

What is false?

you must see your clts weekly. you must meet required contact time with your clts according to their assessment and Tx plan recommendations. 

300

CPST, TBS, Therapy services, Cleaning classes, Parenting classes

What is what we offer?

300

If you have not had contact with yout clt or they have an upcoming appt they need to make, etc. Sometimes it is necessary to look for your clt. This may consist of going to places they frequent, showing up to their residence or school. What are we describing? 

What is outreaching your clt?



300

Coordinates a RANGE of services such as medical care, regular transportation (i.e. bus pass resource), employment readiness, medication compliance are examples of 

What is QHBS approach?

also accept: Action steps to take with clt; services provided/rendered, something closely related.

300

Helping clt build resilience and coping skills

What is trauma- specific interventions?

300

It didn't happen if

what is IF IT'S NOT DOCUMENTED?

400

Providing tailored behavioral health solutions, for individuals, families, and communities.

What is who we serve

400

Appropriate clothes/shoes

Have AWARENESS

Be aware of potential harm toward self and others

Discretion & BEST Judgment

Seek supervision when in doubt

What are these examples of?

What is safety in clts home and community? 

400

Providing comprehensive, client-centered services in the home to support independence and well-being. 

What is the FOCUS of QHBS?

400

utilizing safety, trust, empowerment, and collaboration, assessing how trauma influences clts behavior, relationships and ability to assess services.

What is the APPROACH of TBS?

400

Being prepared for EACH clt visit, knowing what you would like to do or address with clt. There is no cookie cutter approach.

What is tailored services for your clt?

500

We serve the community by meeting clients where they are & providing tailored services to address experienced barriers, improving quality of life.

What is How to do what we do?

500

Using clts interest to develop interventions to help meet client needs & prepare them to be emotionally stable to maintain on their own. 

What is getting creative?

also taking: meeting clt where they are at

500

Client centered approach aiming to improve overall well-being through TAILORED support.

What is TBS and QHBS?

also accepting: TBS, QHBS, common traits of both, case management

500

Client centered approach aiming to improve overall well-being through TAILORED support.

What is TBS and QHBS?

also accepting: TBS, QHBS, common traits of both, case management

500

Asking questions such as, 

How did it go? 

How did you enjoy the ____? 


Making observations like,

Were they actively participating? 

What was their response exactly?

Is called?

What is Discussing Outcomes?


will also accept follow up

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