Definition and Responsibilities
Unlike specific services, this focuses on the many strengths, needs, and personal concerns a person brings.
What is case management?
Anything serving to connect one part with another, a bond or tie.
What is linking?
The type of question that starts with "What is your..."
What is a closed-ended question?
The characteristics needed to build rapport with clients.
What is... (at least one of these)?
Warmth
Genuine/Authentic
Empathic
You need to know this about your client to write an effective plan.
What are client expectations?
Case management is used with provider agencies for this reason.
What is MONITORING?
-or-
What is ENSURING MONEY FOR SERVICES IS USED EFFECTIVELY?
These types of resource my include family, friends, church, and community meetings an are usually not regulated.
Informal Resources
When we are listening to clients give background about their concerns and problems, we use this to solicit more information.
What is an open-ended question?
When discussing confidentiality, this responsibility is stated.
What is mandatory reporter/reporting?
A question that starts this way should be avoided when interviewing a client.
What is WHY?
The first task of a case manager when meeting with a client.
(Hint: this is NOT referencing confidentiality disclosures.)
What is assessment?
-or-
What is understanding the individual and the concerns?
These types of resources include a regulated process and could include doctors, counseling and case management.
What are formal resources?
The ability to put ourselves 'in another person's shoes'
What is empathy?
To avoid having a skewed perspective, it is important to know this about the client.
What are... client successes/strengths/resources?
A document that provides a description and history of the presenting problem, background information, and the worker's impressions and recommendations.
What is a Social History?
A SKILL needed to be an effective case manager.
(Hint: this is not a personal characteristic, this is a SKILL typically developed through education/experience)
What is (any of these answers)
Working with people to promote their growth?
Work collaboratively?
Identify what your client needs?
Keep accurate and well-organized records?
Involve the client in planning services?
Develop and maintain community resources to meet client needs?
In regards to a resource and their presence in a community.
What is availability?
The type of listening that is most helpful to people.
What is reflective listening?
In a social history, the first sentence of the presenting problem is also the first sentence in this.
What are the Impressions/Recommendations?
When you are aware of client barriers to be successful, you must modify the plan to ensure its effectiveness. Name two of these potential barriers.
What are...?
Language
Culture
Disability
Lack of resources
Mental Illness
Intellectual Disability
The 4 steps in the process of case management.
What is ASSESSMENT, PLANNING, LINKING, MONITORING?
This can be one problem in regards to resources, for example, not have transportation.
What is access or accessibility?
Case managers should rely on this instead of false praise.
What is positive feedback?
The most important thing to remember about documentation.
What is "If you didn't document it, it didn't happen."
When writing client goals and objectives, you can determine which is which by using this.
What is the "See Billy" test?