Good Case Management
Poor Case Management
Learned in Case Management
100

the most important skill to have as a case manager

What is excellent communication?
100
Developing a hypothesis without knowledge of the problem
What is poor case management Process?
100
Assisting clients at a one-on-one level
What is Micro level?
200
the most important thing to build with a client
What is Rapport
200
Gaps left in clients files of important events (example: foster child setting fires in homes) 

what are inappropriate case management practices?

200
engagement, assessment, planning, implementation, evaluation, termination, follow-up. 
what is the Generalist Intervention Model (GIM)?
300

helps cut cost when dealing with clients

What do community agencies help with?
300

cause of clients not seeking healthcare

what can financial burden cause?

300
case manager acts on behalf of clients who are unable or unwilling to act on their own
What is advocacy?
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