Assessment
Gathering patient history and their presenting concerns.
What is the first step in conducting a patient assessment?
To coordinate care and connect clients with resources.
What is the role of a case manager?
It empowers patients to manage their condition effectively.
Why is self-management education important?
The use of 5 or more medications by a patient.
What is polypharmacy?
Open questions, Affirmations, Reflections, Summaries.
What does OARS stand for?
The PHQ-9 depression screening tool.
Which tool is commonly used for mental health assessment?
Ensuring patient care is consistent across providers and settings.
What is continuity of care?
The presence of two or more chronic conditions in a patient.
What is comorbidity?
To prevent duplication, omissions, or harmful interactions.
Why is medication reconciliation important?
To enhance intrinsic motivation for behavior change.
What is the goal of motivational interviewing?
A patient’s ability to perform daily living activities.
What does a functional assessment evaluate?
Factors that prevent a patient from accessing or benefiting from healthcare services.
What does 'barriers to care' mean in case management?
This condition is often referred to as the “silent killer”.
What is Hypertension?
Forgetfulness, Cost, Psychological Factors, and Side Effects
What are common barriers to medication adherence?
Accepting client resistance instead of confronting it.
What is “rolling with resistance”?
To ensure accurate, respectful, and unbiased evaluation.
Why is cultural competency important in assessment?
Connecting patients to community resources like housing or food assistance.
What is one way case managers address social determinants of health?
To improve quality of life and reduce hospitalizations.
What is the primary goal of chronic care management?
How well a patient follows their prescribed regimen.
What is medication adherence?
Statements where clients express desire or reasons for change.
What are “change talk” statements?
Potential safety, medical, or psychosocial risks.
What does a risk assessment identify?
Collaboration among multiple professionals for holistic care.
What does interdisciplinary teamwork involve?
Healthy diet, exercise, and smoking cessation.
What lifestyle change can prevent many chronic diseases?
Over-the-counter meds can interact with prescription medications.
Why a case manager reviews over-the-counter meds?
To build rapport and encourage positive behavior.
Why use affirmations in interviews?