Principles and Types of Interviews
Roles and parts of the interview
Terms
Service Delivery and 5 types of questions from Saleebey
History and components to information and referral system
100
Case management has many principles and goals. Which one highlighted that case managers have to be committed to a holistic view of the individual receiving help including social, psychological, medical, financial, educational and vocational?
What is integration of services?
100
There are many roles in case management. Which one maintains a primary relationship with the client and his or her family?
What is counselor?
100
What is the term for an organized system for providing health care with an agreed upon set of basic and supplemental health maintenance and treatment services with a voluntarily enrolled group of people?
What is HMO?
100
There were 11 guidelines to an objective. Which one spoke about being possible with the client using strategies you provide them that they do not have already?
What is achievable?
100
Which time in history supported a range of home and community based services such as meals on wheels and other nutrition programs, elder abuse prevention and caregivers support?
What is the Older Americans Act of 1965?
200
Case management has many principles. Which one highlights respecting clients as individuals, building on their strengths and interests, learning about their cultural context and moving them toward self-sufficiency?
What is client empowerment?
200
There are many roles in case management. Which one prepares for the service or treatment that the client is to receive?
What is planner?
200
What is the term for the movement of large numbers of people from self-contained institutions to community based settings, such as halfway houses, group homes, and single residential dwellings?
What is deinstitutionalization?
200
When we talked about the eleven guidelines of an objective, which one focused on that you must discuss the plan with the person face to face?
What is communicated personally?
200
What time in history referred to three women named Jane Addams, Lillian Wald and Mary Richmond who contributed to the development of the emerging case management process?
What is early pioneers?
300
Case management has many principles. Which one highlights that services are provided to the client uninterruptedly?
What is continuity of care?
300
There are many roles in case management. Which one speaks on behalf of clients when they are unable to do so or when they speak but no one listens?
What is an advocate?
300
What is the term for when a patient would be assessed a fee for each health or mental health service provided by a professional?
What is fee for service?
300
When we talked about the eleven guidelines of an objective, which one focused on the who and what of program activities and avoiding using verbs with vague meanings?
What is specific?
300
What time in history involved more consumer involvements to service individuals with severe disabilities and also improved eligibility, determination and better plan involvement?
What is the Rehabilitation Act of 1973?
400
Case management has many principles. Which one highlights the assessment of the process, the outcomes and the quality of the process?
What is evaluation?
400
The part of the interview that focuses on greeting the client, establishing the focus by discussing the purpose and clarifying the roles is:
What is the beginning?
400
What is the term for an organizational structure that uses prepayment rather than fee for service payment?
What is managed care?
400
Dennis Saleebey had 5 types of questions to determine strengths. What kind of question would it be if you asked someone "when people say good things about you, what are they likely to say"
What is esteem questions?
400
Which time in history included Clara Barton and the Civil War and used a casework approach to assist problems and psychological needs?
What is The Impact of World Wars I and II and the American Red Cross?
500
There are two types of interviews. Which type is often seen in a structured or unstructured way and helps the case manager evaluate the client in terms of the mission, resources and eligibility criteria?
What is assessment interview?
500
The part of the interview that focuses on assessment, planning and implementation along with continuing to develop the focus of the relationship between the case manager and the applicant is:
What is the middle?
500
What is it called when the case manager begins a sentence with it seems that you feel and then clearly and concisely summarizes the feelings the case manager perceives from the client?
What is reflection?
500
Dennis Saleebey had 5 types of questions to ask clients to determine their strengths. What type would you ask someone "when things were going well in life, what was different?"
What is exception questions?
500
There are 3 components to an information and referral system. Which one would contain an evaluation of the services provided?
What is feedback log?
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