Helping Attitudes
Understanding a client's experience from the client's point of view and communicating that understanding effectively.
What is empathy
Actions by workers that reduce a client's confidence, motivation, or sense of control.
What is discouragement
When the unmet need or challenge affects the client directly.
What is the client owns the problem
Damages trust and may prevent workers from understanding clients' actual needs and circumstances.
What is judgement
When a worker projects personal feelings or unresolved issues onto a client.
What is countertransference
Warmth, genuineness, and empathy
What is 3 basic helping attitudes
This limits client ownership and reduces opportunities for independence
A worker's past experiences may influence reactions to a client in similar circumstances.
What is the possible result of "The Client Reminds You of You"
These block accurate understanding of individuals and their unique experiences.
What are stereotypes
It helps prevent personal feelings from interfering with client care.
What is awareness of countertransference
Through appropriate words, tone of voice, body language, and understanding of the client's perspective.
What is communicating empathy
It may make clients feel inadequate, unsuccessful, or incapable.
what is competition
Clients' unique circumstances and needs may be overlooked.
What is imposing personal values or expectations on clients?
Workers may project their own experiences onto clients and lose perspective.
What is unresolved personal concerns
When a client reacts to a worker based on feelings connected to important figures from the client's past.
What is transference
Learning from mistakes promotes growth, understanding, and greater empathy toward others.
What is self-forgiveness
Helping clients gain confidence and ability to address future challenges independently.
what is the goal of empowerment
This can interfere with objectivity and hinder effective helping.
What is identifying too strongly with clients
It reduces collaboration and can make clients feel threatened or powerless.
What is false power
Unfavorable feelings toward the worker that arise from past relationships or experiences.
What is negative transference
Allows workers to recognize their own fears, biases, sensitivities, and mistakes so these issues do not interfere with helping clients.
What is self-awareness
To provide support, information, encouragement, and assistance.
What is the case manager's role
Effective solutions come from combining client expertise about their lives with worker knowledge of systems and resources
What is collaboration in the helping relationship
Incorrect assumptions about people based on appearance, culture, race, or other superficial characteristics.
What are false attributions
Favorable feelings toward the worker that stem from past experiences with others.
What is positive transference