When you recieve a message from the case manager and asks you to call a customer owner because these are ready for pick up.
What is Medication refills.
100
Customer owner calls to get a appointment for just a cold for how long.
What is 15 minutes.
100
Before leaving your desk, you should do this in Cisco.
What is Logout?
100
This blue thing appears on the schedule when providers have clinic meetings.
What is Comment Bubble?
100
A customer owner goes into a cardiac arrest during an appointment time, this _________ is called for emergency.
What is Code Blue?
200
Customer owner is new to the Primary Care Center and never been seen before, he or she wants a message sent to the Case Manager but this encounter was not created yet.
What is SCF NRS Program, PCC Case Management.
200
Customer owner from Dr Lindfield's panel is scheduled on Megan's schedule, and this was not approved by case manager or provider.
What is a Scheduling Error.
200
What word is used to log into cisco?
What is Password10!
200
A Provider is out of the day, a Customer Owner insists to be seen today with any provider.
What is Team Coverage?
200
In the parking garage, employees park here.
What is (1B) (2B) (3A/B) (4A/B) (5A/B)
300
A provider asks you to immendietly enter a piece of paper in the customer owners chart.
What is Scanning.
300
The Customer Owner comes in for this before school starts.
What is a school phsical.
300
Being on this status is not good for phone times.
What is Not Ready?
300
Customer Owner is referred to this person because they want to eat healthy and manage theyre weight.
What is a Dietician?
300
Your work computer cant work anymore. Its completely offline, you contact those who can help.
What is IT?
400
When you open a Customer Owners chart, what is that left Column Called?
What is the Menu.
400
Customer owner complaining of Shortness of Breath, you transfer the call to the Case Manager.
What is Triage.
400
Customer owner did not want to leave a message, so they pressed 2 to get tranferred to another CMS Scheduler.
What is To be placed on hold, and speak to another represenative?
400
In the Appointment tab, you change this to schedule with another clinic.
What is Appointment Location?
400
Every three months this shot is taken.
What is Depo-Provera?
500
You can use this in powerchart to view a providers schedule for the day.
What is Resource.
500
Customer owner calls back and wants a flu shot, but they have an exsisting appointment coming up, you find the appointment and you do this to add more to reason for visit.
What is Actions and Modify.
500
In Cisco agent desktop, there is Hold/unhold icon, Conference call Icon, and the first Icon is.
What is Answer/Drop Icon.
500
You enter this information "Alaska Native/American Indian" in this field.
What is Benefit Code?
500
Preventive Screening exams are regularly scheduled health check up for children, also known as well child/baby exams or physicals.
What is EPSDT, Early and Periodic Screening, Diagnosis and Treatment.