Case 41 Questions
Who was the CEO of MHS?
Barb Northup
When was CMHS created?
January 1, 1996
What are the names of the two plastic surgeons?
Dr. Cooke and Dr. Thomas
What was the name of MHS's competitor?
Aurora Health System
What was the name of CMHS's only radiation oncologist?
Dr. Moh
Which hospital did Dr. Cooke do her residency from?
Ohio State University Hospital
Why were patients dissatisfied at MHS?
The employees' attitude
How much money did CMHS have to invest on one department?
$13 million
Which hospital is the North City Aesthetics and Plastic Surgery Inc. affiliated with?
Northside Community Hospital
What percentage of patients were satisfied with the care at MHS?
11%
What was the primary dilemma CMHS was having?
Deciding whether to invest in the radiation oncology department or interventional cardiology
Which lake is the practice open by?
Lake Erie
What are the 4 "subsystems" of HPWPs?
Staff engagement, leadership alignment and development, staff acquisition and development, and frontline empowerment
What was one of the options that would allow CMHS to finance both radiation oncology and interventional cardiology?
Eliminate one of the more invaluable services that CMHS currently provides
Where did Dr. Cooke want to expand her facility to?
A hideaway