Caseworker
Within 72 hours
When is the 1st Follow up call made?
Void EFTs
What happens to correct a method of payment?
Fire/EMA/Officials, Two Responders
Who can verify damage assessment (DA)?
Disaster Spiritual Care (DSC)
Who counsels client if requested about spiritual needs/religious items needed?
At Least Two Responders
How many responders must go to the event?
Once a week
How often is the client called?
Supervisor is called- several correct responses
What happens when the caller becomes disagreeable or asks for a manager
What happens if caseworker eeds further guidance?
What happens if client has a Lost-stolen CAC/?
What happens if client needs CAC instead of EFT?
Drivers License
State ID
Consular ID (in some cases)
What documents can verify Identification & Address?
Disaster Mental Health (DMH)
Who is able to provide counseling on coping with event, creates a calm atmosphere?
2 Hours
How much time is required to respond to event?
Food, Clothing, Housing
What are Referrals?
Resolve Payments
What is the process when a client hasn't received his assistance?
Lease/Rental Agreement, Utility Bill, Mailed Bank Statement/Current Vehicle Insurance Card or Vehicle Registration
What documents can verify address only?
Disaster Health Services (DHS)
Who helps client replace medications, Durable Medical Equipment, (DME)?
One-Pagers
What are the tips for DAT members?
Care, Comfort, Calm
What are the 3 Cs?
Updates to client information that can be requested - several answers
What is: Name, Address, Email, Phone?
Language preference?
Preferred Contact Method?
US or Foreign Passport
US Permanent Resident Card
Other Government ID
What documents can verify Identification Only?
Disability Integration (DI)
Who inspects shelter/reception centers for ADA compliance, provides items for clients for their wellbeing?
Restaurants, Club House, Neighbor's house
What are some places to meet the family away from the event if needed?
Excellent
What is the rating we work to achieve?
Approves/Rejects Request for RDO Exception
What happens when caseworker requests additional assistance beyond Immediate Assistance (IA)?
Response Official/Neighbor not in same complex receiving assistance/Relative not living in Household/Landlord-Property Manager,
Who can approve ID/Address on scene of event?
Integrated Condolence Care Team (ICCT)
Who assists family when client is hospitalized and assists next of kin if there is a deceased member of household?
Computer, tablet or phone/CAC; identification, water, blankets (if cold), comfort kits, Client Information Sheet