Who's responsibility is to ensure that store has a road sign?
Store Manager
100
What MBR stands for?
Monthly Business Review
100
List all the services with shared password at your store.
TELPAY
100
Do we cash personal cheques?
YES
100
All new RIs should be worked by?
11am
200
What is a minimum score expectations on Great Calls
90%
200
Achievement of Base Bonus for the KOP targets begins at...?
91%
200
Expenses over what amount require DM approval?
$25
200
All new makers should be approved by?
DM
200
First round of PTPs should be worked by?
11 AM
300
What is the key to successful Hello Neighbor program
Role Playing
300
NPS formula
% of promoters- % detractors
300
When should all time card exceptions be approved.
Every Friday
300
What types of cheques we do not cash?
1. Payable to LTD
2. Payable to INC
3. 3rd party personal
300
Under what circumstances are we allowed to change customers account status to ACH block
NEVER
400
What is the target for non Birthday PEC mail in Q2
12 per month
400
What is the question that Mystery shopper is being asked?
How likely is it that you would recommend Cash 4 You to a friend or colleague?
400
How many months of paperwork should we keep in the file cabinet?
2 months
400
Located on the bottom right of the CHQ
Bank Space
400
List all the options on how can we determine if ACH or deposit cleared customers account.
Positive balance right after C4Y
Negative within overdraft limit
Positive on the end of the next business day
NEVER CONFIRM WITH BANK
500
Rules and regulations of Refer a friend program.
....
500
What is current transaction dashboard score?
2,7
500
Who should we email if customer lost Keep 31 coupon?
Syeda@cash4you.ca
500
Define -Holder in due course
A person/company who has received a negotiable instrument in good faith and without notice that it is overdue, that there is any prior claim, or that there is a defect in the title of the person who negotiated it.
500
Why we should not record customers cell in his home phone field even if customer using is as a home phone?