Deletions
DT Gap
Small Trans
Emp Meals
Refunds
100

What does the MIC stand for?

manager in charge

100
This is the standard greeting in the Drive-Thur?
What is Hi, How are you?
100
These are the only two hot lines items that are not carried over at close?
What is Rice and Shredded Chicken
100
These are the two opportunities for bonus points on the core.
What is make up process and uniform
100
While deployed as the MIC, what task am I not allowed to do and what position am I not allowed to work?
What is Prep and Starter
200
On the MIC Success Routine, cleaning task are broken into 2 categories?
What is Weekly and Monthly
200
This item is always provided with products that have lids or containers
What is a fork or a spork
200
What is the first thing you do before the food safety checklist?
What is Calibrate thermometer?
200
If this item remains on the cold line passed the breakfast day-part, it will result in a failed CORE.
What is Bacon
200
If a employee cannot clock in, they must complete this form before being allowed to work?
What is Time Edit Log
300
We check this one week in advance of our shift?
What is SCHEDULE
300
When handing out the bag, this is the information you should share with the guest about their order?
What is How many items are in the bag( triple check)
300
What is the 45 minutes in relation to carryover?
What is Ice Bath
300
This is the time flour tortillas should be grilled
What is 5 and 5
300
This tool is my guide to running a successful shift?
What is MIC Routine
400
According to the MIC routine, this the time we offer recognition and feedback?
Post Rush
400
How does the customer take the survey?
What is tellthebell.com
400
Carry over products should be dropped during this day part?
What is lunch drop?
400
This is step number 4 in hand-washing
What is dry with a paper towel
400
This is an item in my possession that I am never allowed to give to a team member for any reason
What is my keys
500
The three areas checked during a customer satisfaction walk?
What is Interior, Exterior and Team Readiness
500
We should always offer this item if its not ordered?
What is drink
500
This is the result if you carried over shredded cheese and you have a morning core.
What is FAILED CORE
500
This will result in a 10 point deduction if not served in proper packaging?
What is Box
500
I am responsible for ensuring this process is completed to guarantee great customer service
What is MIC Walk
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