Accuracy
Should you double check and count back the change you make?
Yes
How should you greet customers?
A warm and friendly greeting sets a positive tone and makes customers feel welcome
What does a transaction mean?
A sale or purchase of a product or service, including the exchange of money.
Item: $90.25
Bills given: $100
$9.75
How can having a clean work area help accuracy for cash handling?
Why should you smile, make eye contact, and greet customers?
First impressions are important. A friendly greeting makes customers feel welcome and valued
What are examples of payment methods?
Cash, credit card, debit card, or mobile payment,apple pay, check
Item: $57.50
Bills given: $60
$2.50
How can you ensure the transaction go smoothly?
Accurately processing cash, credit card, and other forms of payment is crucial.
How can you help an angry customer?
Remaining calm, actively listening, and offering solutions or alternatives when customers have complaints is key
What does void mean?
To cancel or undo a transaction
Item: $233.78
Bills given: $240
$6.22
How do you handle cash shortages or discrepancies?
immediately bring it to the attention of the supervisor. Follow the established procedures for investigating the discrepancy, such as reconciling the cash drawer with the system reports
How can you assist customers?
This can involve helping customers find items, explaining product features, or recommending alternatives
Name a method of counting change?
Count-Up Method, Round Up and Back Down, Odd Cent Method
Item: $815.12
Bills given: $820
$4.88
How do you ensure accuracy in cash handling?
always verify the amount received and given back in change, double-check large bills, and use a checklist or point-of-sale system to track transactions accurately
How do you handle a customer with a declined payment method?
Handle the situation calmly and politely. I would offer to double-check the card details or suggest using a different form of payment. If the issue persists, I would guide the customer to contact their bank
What is a cash float?
Cashiers typically start their shift with a "cash float" or a set amount of money in their drawer, usually in smaller denominations, to make change
Item: $1007.39
Bills given: 1,010
$2.61