You will need to do this when a customer shows you a lower price for an item at a competitor.
What is price matching using Lowe’s Price Promise?
Where in genesis do you go to process a payment for a Lowe’s credit card?
11.11
This process is when a customer pays for something but doesn’t take it with them.
What is a pick up later order?
This is an online order that an associate must take out to the customer.
What is curbside pick up?
Non-cashiers respond to this when there are too many customers and not enough cashiers.
What is a code 3?
This will need to be done when a customer approaches the registers wishing to purchase an item.
What is ask if they are saving 5% off today?
An associate can do this at the register when a customer accepts your offer to save 20% on their purchase.
What is process a Lowe’s Credit Application.
This is the process when a customer comes back to the store with an item they no longer need.
What is a return?
After printing a pick ticket this will need to be done on the zebra device to get an order ready for a customer.
What is picking an order?
Loaders must do this before helping a customer with a purchase to their car.
What is validate the receipt?
What are the Lowe’s Protection Plans?
This hand written slip of paper is used to either make a payment or pay for a purchase.
What is a check?
This is like a gift card but cannot be used online.
What is a merchandise credit?
Once an order is picked this happens.
What is staging an order?
Which tool do we use to verify if an item is in the store?
What is the products app? (Genesis 5.1)
This 10% discount is offered to active service members and veterans.
What is a military discount?
This type of tender happens when the customer is not present and is usually applied to a business account.
What is a phone sale?
YThis is the process we follow when something is stolen or is marked out of inventory for store use.
What are bill outs? (Also store use)
This device holds onto picked Orders until the customer comes to collect.
What is a locker?
When an item is marked down below a certain threshold, a cashier may require this.
What is a managers override?
This status in genesis 1.12.1 means that an invoice is already up on another computer.
When processing a check, what three things are you required to check?
What are the date, the legal line and the signature.
We use these three programs to look up an online order.
What are Sterling, the Orders app, and my red vest?
What should be verified when helping a customer pick up an order?
What is a valid ID?
Furnace filters are in this aisle.
What is aisle 33?