Cashiers
Payments
CSD
Fulfillment
Misc.
100

You will need to do this when a customer shows you a lower price for an item at a competitor. 

What is price matching using Lowe’s Price Promise?

100

Where in genesis do you go to process a payment for a Lowe’s credit card?

11.11

100

This process is when a customer pays for something but doesn’t take it with them. 

What is a pick up later order?

100

This is an online order that an associate must take out to the customer.

What is curbside pick up?

100

Non-cashiers respond to this when there are too many customers and not enough cashiers.

What is a code 3?

200

This will need to be done when a customer approaches the registers wishing to purchase an item. 

What is ask if they are saving 5% off today? 

200

An associate can do this at the register when a customer accepts your offer to save 20% on their purchase. 

What is process a Lowe’s Credit Application. 

200

This is the process when a customer comes back to the store with an item they no longer need.

What is a return?

200

After printing a pick ticket this will need to be done on the zebra device to get an order ready for a customer. 

What is picking an order?

200

Loaders must do this before helping a customer with a purchase to their car. 

What is validate the receipt?

300
This product protects a customer’s purchase and offers rewards after the purchase. 

What are the Lowe’s Protection Plans?

300

This hand written slip of paper is used to either make a payment or pay for a purchase. 

What is a check?

300

This is like a gift card but cannot be used online.

What is a merchandise credit?

300

Once an order is picked this happens.

What is staging an order?

300

Which tool do we use to verify if an item is in the store?

What is the products app? (Genesis 5.1)

400

This 10% discount is offered to active service members and veterans. 

What is a military discount?

400

This type of tender happens when the customer is not present and is usually applied to a business account. 

What is a phone sale?

400

YThis is the process we follow when something is stolen or is marked out of inventory for store use.

What are bill outs? (Also store use)

400

This device holds onto picked Orders until the customer comes to collect.

What is a locker?

400

When an item is marked down below a certain threshold, a cashier may require this.

What is a managers override?

500

This status in genesis 1.12.1 means that an invoice is already up on another computer. 

What is recall?
500

When processing a check, what three things are you required to check?

What are the date, the legal line and the signature. 

500

We use these three programs to look up an online order.

What are Sterling, the Orders app, and my red vest?

500

What should be verified when helping a customer pick up an order?

What is a valid ID?

500

Furnace filters are in this aisle.

What is aisle 33?

M
e
n
u