RWD'S
A customer walks out with product and you do not follow after them. You fill out this.
What is RWD!
A customer walks out the door and EAS system goes off. What acronym do you put in place?
GOV (Greet offer validate)
1.18
Where do you need to always stand when not with a customer
At the end of YOUR register.
USUALLY RWD sheets are found where
What is most often; register 12, under register 2 in lumber, and under register 14 at customer service?
The customer comes up to the register. She has flooring in her cart. Some are in the box and some are out the box. She informs you that they all are the same, but you scan them and they have different prices. What acronym do you put into place?
RED (Read Every Description)
Should you scan everything that a customer returns?
Yes EVERY single item. if a customer has 30 door handles. You need to scan ALL 30 individually. And always check the model number of SOS returns
When there is no customers for awhile and you're sitting there bored twirling your finger. What should you do?
Stock pop and snacks or clean up the registers
Where should a cashier have an RWD sheet at at all times?
What is in their pocket?
Thom comes up to the register with two big trash cans, and some cleaning supplies. He asks if you can just scan the trash can because he doesn't want to take it out the cart. This raises suspicion in your mind but what is the best acronym to use in this situation?
LISA (Look Inside All Merchandise)
If a customer comes to customer service and has no receipt but the item is non stock and asking for a manger override, which means we do sell it. Do you add it to the system.
NO! We cannot add anything to the system if the customer does not have the receipt.
Shantela walked past and saw the Oscar wasn't on his register. When she paged Oscar he was down in lumber getting coffee to start his day but was the only one on the register. Is that okay?
It is NEVER okay to just turn off your light and leave the register and go to the bathroom or the break room. If you need to use the restroom or go in the break room and grab something ALWAYS call a head cashier.
I turn in an RWD sheet where?
What is a head cashier or the Loss Prevention box on LP's door?
Kelly comes up to the register and has a bag of soil under the cart. You go to scan the bag but notice there's something under the soil. You pull the items out and notice that their is two saw blades under the soil. You ask the customer if she wants to purchase the items and she states, "I don't know how that got there, but I do not want them." What acronym did this cashier demonstrate?
BOB (Bottom of Basket)
A customer comes in with an open faucet, opened tool kit, and light bulbs. But has a receipt. How do you proceed with this transaction.
You should ALWAYS look in EVERY box of anything anyone is returning. For example, tools, plumbing merchandise, and gladiators. If the product looks in good condition and you have cross referenced date of purchase has been within 30 days, and the model # matches. Then you may return it but call a head cashier to double check. When returning anything tools or faucets or anything that isn't visible through box call a head cashier to customer service to validate that return.
Sally Mae came and purchased $500 in gift cards. What should you immediately do?
Call a head cashier to validate this purchase. Do not go ahead with the transaction. Inform the customer that you have to call your head cashier to validate this return because it is more then you are able to purchase at one time. And anything over $1,000 you need to call an MOD.
The information you need to fill out on an RWD sheet is..
What is date, time, closest exit, description of event, how much the product was, item numbers, what the product was, and customer description?
Justin is finished ringing up his product at self checkout. He is told to "have a good day." By the cashier and as he leaves the EAS goes off. What are the steps to turning the EAS off and giving the customer very good customer service?
You would use GOV and inform the customer that the tags on the merchandise haven't been taken off. You offer to deactivate those for Justin as you are validating the receipt. So the customer walks back with you and deactivate the merchandise. You apologize to the customer about the situation and hands him him his merchandise. Then you push the button on the EAS and press "failed to deactivate." All that should be done in 14 seconds.
When returning SOS merchandise what do you ALWAYS need to do?
Verify the model #'s are the same, verify the customer has the product in the store, the merchandise is in good condition, and has been purchased within 90 days. If the customer is returning any item and is past the 90 days, you can decline the return and call a head cashier to assist even if they have a receipt. The return policy is 90 days and that FINAL. And after a SOS item is returned there needs to be a orange sticker filled out ALWAYS in the instant.
Are you allowed to talk on your cell phone at the register?
No. No one should be talking or their phones at the register. Especially if there is a customer present. That is not tolerated at all.