Returns &
Exchanges
Exchanges
How many days does someone have to get a full refund on their original method of payment?
"30 Days from the purchased date"
What is the magic, "2 word" phrase we want every client to receive in their basket before paying at Cash Wrap?
"Add On"
What is the easiest/most common way we lose shrink/products at cashwrap?
- Improper damaging
- Incorrect change from purchases
If you have a concern & or any issues with a Return & or exchange, who do you call?
- CWC (Cashwrap Coordinator)
- LL (Logistics Lead)
If a client orders a product from online using "pay pal", what can we offer the client at store level?
"store credit and or exchange" otherwise they can send their product back through online.
If a client is at cash & seems unsure over which product to choose. What is the correct response? (multiple answers)
- "SMART" Sampling
- "This or that"
- Offering the mini size (mini's & more)
Name 2-3 ways to spot a counter-fit bill ?
- Holographic Window (image & numbers)
- Texture/Raised Ink
- Reverse side seeing
- LL (Logistics Leader)
If a client orders products from Sephora.ca, do they have 30 days from their purchase date OR 30 days from their delivery date to return the products
(for a full refund onto original method of payment)
30 days from their purchase date
Before scanning clients basket, what program should we offer the client & how should it be explained?
- the BI Program (talk about what's in it for them: free to sign up, point perks, discounts, tracked receipts, bday gifts, etc.)
When do you ask for Photo ID?
- Swipe Only
- Credit Card purchases over $500
When should you be calling CEL at cashwrap?
- When "LL" and or "CWC" isn't available to support you
After a return, if a product had been used, what is the correct steps of finishing this return?
- To place an "RFI" sticker on the product, if there is no barcode, a SKU should be written on said sticker with initials, then placed into the bin that says "Damages"
When elevating the client experience at cash, we like to offer pre-made samples to offer to our clients... What is the correct step before giving it to your client?
"Scanning the sample first"
What do you do if your friends, best friends and or family members come to your till to get rung through?
- Pass of to another BA
As you know the, "CWC (Cashwrap Coordinator)" role has changed, who is your Cashwrap Coordinators now moving forward?
- A Member of Leadership (who is zoned to be supporting/taking care of cashwrap: overrides, signatures, client complaints, etc.)