Best Practices
Contact Standards - Timeframe to make contact with insured or claimant?
What is 2 business hours
What is the symbol
What is assign no fault
What is to offer lower than your low end
What is the threshold for the service center
What is $300K
How often should you follow up with the insured?
What is 6 months
If the insured driver is not listed on the policy what do you need to confirm with the insured?
What is permissive driver
If you are found 1% at fault what is that called?
What is Contributory Negligence
If you do not have sufficient authority, what should you do?
What is to request authority
What should you confirm in NJ or PA with the PIP examiner?
What is tort selection
Settlement - when should releases be obtained?
What is always, minus PIP subro
What is it important to note for the effective dates
What is to affirm the date of loss is within the policy period
If the damage is low impact and minimal damage what should you consider
What is SIU
What is important to review when reviewing medical bills?
What is collateral source
In PIP primary states who is responsible for the medical bills?
What is PIP, 1st party.
Reserves - when should the reserve be posted
What is as soon as practical up to the 90 days
What does MA have that others don't?
What states should policy limit demands be transferred?
What is FL, TX, CA
What states are threshold states?
What is NY, MA, FL, DC, NJ, PA
Coverage - When should coverage be documented in the claim?
What is as soon as possible - before completing anything further
What is important to review in the endorsements?
How often should you follow up with an attorney or TPC for an update?
What is 30 days
What is considered a reserve violation?
What is extending above your authority or beyond 90 days
What is important to note about Massachusetts PIP Coverage
What is to confirm if $2K or $8K