Achievements
Who had the most positive guest surveys this year?
Steve
What is our best selling frozen?
What are two things you don't want to be caught doing in the side station by management?
On cell phone
Sitting down (especially on counter)
Eating***
What are the hours of operation for Mi Casa?
11:30am-10:00pm
What is the 'golden rule" pillar?
"Respect and treat our guests and fellow associates as we would like to be treated" ***Respect***
Who are the two people that won Star of the Month for all of F&B this year?
Melody & Rich
How fast SHOULD a service drink ticket be made?
5-10 minutes
What do you do if your card doesn't swipe when clocking in? (3 part answer)
Notify manager immediately, sign time edit form, order new ID ***
What is the Rosen Phone Number
407-996-9939
How much does this drink cost before grat/tax:
Double Casamigos Margarita with a floater of Grand Marnier?
$44
What was the busiest month for Cat-Tails this year?
May
How long SHOULD food take from ordering, to hitting the table?
15-25 minutes
If a server is scheduled at 12pm, should they be added to a cabana's check?
YES***
What is the significance of the hotel's address?
9/9/39 is Harris Rosen's birthday
How do we grant time off if there are multiple requests for the same day?
First requested, first given
What was our revenue for the busiest month of 2023?
Closest to the thousand
338,000
What do you do if your food takes longer than 25 minutes?
Notify management and chef
What is the call-off line phone number?
407-996-6159
What is Martin's Title?
Director of Resort Operations
How many frozen drinks have we sold this year? (closest to the thousand)
36,000
Closest to the number wins
To one decimal point
What was our Cat-Tails survey score for the month of November?
94.8
What are ALL the ingredients of the nachos? (8)
chips, pork, queso, jalapenos, green onion, salsa, cotija
Are associates allowed to take items form 18M market without paying?
NO***
How many sq. feet of meeting space do we have here at Rosen Shingle Creek? (Closest to the thousand)
410,000
How many shots of Tito's sold in F&B this year? (Closest to the thousand)
80,000