Trust, Truth & Team Triumphs
This is the foundation of team cohesion and is built through consistency, credibility, and care.
What is trust?
This conflict style is high in assertiveness and high in cooperativeness and seeks a win-win solution.
What is Collaborating?
In the SMART framework, the letter "M" stands for this element that includes exact numbers or metrics to track progress.
What is Measurable?
Effective recognition should be these four things: Specific, Timely, Meaningful, and this.
What is Authentic?
When did NCH open its door to the community?
What is 1956?
Team members need this to feel comfortable asking questions, admitting mistakes, and sharing ideas.
What is psychological safety?
Delegation is more than giving away work. It involves entrusting responsibility, providing authority, and maintaining this.
What is accountability?
According to this session, goals should focus on these rather than simply listing tasks or activities.
What are outcomes (or end results)?
Career development is about building readiness, not guaranteeing this.
What is a promotion?
Where is NCH's next freestanding ER going to be located?
What is Ave Maria?
Leaders should focus on these when providing feedback instead of assumptions or opinions.
What are facts and observations?
This conflict style is best used when safety, compliance, or ethics are at stake and a firm decision is needed.
What is Competing?
Performance reviews should never contain surprises if managers are regularly doing this throughout the year.
What is providing ongoing feedback?
The three partners responsible for career development are the employee, the leader, and this third group.
What is the organization?
Which nurse holds the distinction of being the third nurse ever hired at NCH?
Who is Thelma Hodges?
This conversation skill involves fully concentrating on what the other person is saying instead of planning your response.
What is active listening?
In conflict resolution, this final step ensures agreements are honored and accountability is maintained.
What is Follow Up?
Employees are more engaged when they actively participate in setting these.
What are goals?
According to the strategy cascade, if a daily task cannot be linked upward to organizational goals, leaders should do this.
What is question its priority?
How did NCH raise funds when it first opened its doors?
What is by selling pineapples and coconuts?
Teams with high psychological safety and high accountability tend to achieve this.
What is high performance?
The two dimensions used in the Thomas-Kilmann Conflict Mode Instrument are these.
What are assertiveness and cooperativeness?
This performance review mistake happens when a manager rates all employees near the middle to avoid difficult decisions.
What is central tendency bias?
Leaders act as this when they help employees understand how daily work connects to organizational strategy.
What is a translator?
How far away is NCH Baker away from the Gulf?
What is 0.6 miles away?