General Knowledge
This man is our President/Owner.
Who is Anthony Alonso?
This is how many times you should confirm a pledge amount.
What is THREE times?
This is the client.
Who is _____?
This is the software we use to clock in & out, check the work schedule, and submit time off requests.
What is Homebase?
This is defined as a reason the prospect gives for not giving, AKA simply a "no".
What is an objection?
She is our Call Center Director.
Who is Kayla Jones?
Your calls should be under this many minutes (excluding planned giving).
What is FIVE minutes?
This is the mission of the client.
What is _____?
This is where you can reach supervisors if you need assistance.
Where is in your individual caller chat on Teams?
This is defined as a response to an objection.
What is a rebuttal?
This is where our headquarters is located.
Where is Henderson, NV?
If you don't show up or call in for work one time, it is considered this, and you will be immediately terminated for failing to report to work.
What is job abandonment?
This is where you can find training materials for the client (scripts, letters, etc.).
Where is under "Training Materials" on Teams?
This is the daily meeting you're required to join with your camera on.
What is the Daily Announcements?
This percentage of all pledges/donations come as a result of one or more rebuttal(s).
What is more than 75%?
This is our mission statement.
What is to provide exceptional fundraising outcomes for our clients?
This is defined as the percentage of decisions that are "yeses", divided by the total number of decisions (yes and no's combined).
What is a pledge rate?
This/These is/are the letter signer(s).
Who is _____?
This is the channel on Teams where you can share your pledges with the team.
What is the Game Channel?
You are required as the caller to rebuttal the objection to using this payment method.
What is a Credit Card?
This is sent out prior to calling to set the expectation of your call.
What is a pre-call letter/email?
Regardless of the outcome, you should always do this with the prospect at the end of the call.
What is thank them for speaking with you?
This is what you should do if the prospect has complaints about the Client organization.
What is disposition appropriately and notify management?
This is what you should do if you notice there's an error on your Timesheets log.
What is post in the Timesheets Corrections channel?
This is defined as the process of identifying the prospect's needs or understanding their objections by carefully listening to what the donor says, their voice inflection and tone, and any other underlying implications.
What is active listening?