True or False
We can easily identify if the prebook you received is a post-journey ticket by looking at the subject line.
True
What can you do to see the feedback of the traveler in a post-journey ticket?
Click the PDF file, and you will find the traveler's feedback from their trip.
Where can we leave our notes if we are handling a post-journey ticket?
In the Post-Journey tab.
Why do we need to process ID&V in a post-journey ticket?
We do not process ID&V in a post-journey ticket because it comes from the survey email.
We always charge the supplier whenever we apply a refund to the traveler.
False, because it depends on who is at fault for why the traveler cannot use the taxi. We follow the penalties article or other processes.
What alternative can you offer if the reason of the traveler on why they didn't get the taxi is Flight number not saved in the system, IATA code error, Agent or system's error, Insufficient waiting time at the customs, Midnight confusion?
Goodwill Gesture Refund
Where can we process the over refund?
In the Finance Help Desk tool.
Why do we need to put a negative sign when we are paying for the child seat to the supplier?
The negative sign is needed because, without it, you will process the transaction as charging the supplier instead of paying them.
We can only do a one-way trip for a free taxi from the hotel to the airport.
False, it is a one-way trip, but it starts from the airport to the hotel only.
What are the chain hotel excluded from a promotion of free taxi. Provide at least 3.
Radisson, ACCOR, InterContinental, Hilton, Marriott, and Hyatt
Where can we find the selected cities and the minimum amount that a traveler needs to spend to a hotel before getting the promotion free taxi?
To the Free taxi V6 City List file.
Why can't we amend a free taxi booking if it's inside the policy?
We can always amend a free taxi booking if it's inside the policy. However, if it's outside the policy, the amendment will trigger the cancellation of the booking.
We can only offer the PU recovery in prebook contact.
False, only LC we can offer the PU recovery not in prebook or phone.
What ist he benefit of offering a pick-up recovery?
1. The travelers do not have to find their own transportation.
2. Travelers do not need to pay for another taxi in the local currency.
3. Travelers do not need to contact us again for a refund
Where can we find a taxi after we offer the pick-up recover to the traveler?
In the UBER website
Why can't we share to the traveler the amount if the uber we booked for them
Because this is only internal information and cannot be disclosed to the traveler
We are required to do ID&V to all prebooks we are handling
False, in Post journey tkt we don't need to process ID&V
What can you do if the system can't recognize the traveler's flight number?
We can save it in the comment section of the booking and inform the supplier via email.
Where can I find the contact details of the driver on the Intranet?
In the Car Details tab
Why do travelers need to include their flight number in their booking if the pick-up location is at the airport?
This allows the driver to track the traveler's arrival time at the pick-up location.