Uniform
How should hair be worn if shoulder length?
Tied back, pony tail or a neat looking bun
What if I can't get into the delivery location?
Call the Site Contact. If contact not made, Call the Call Center.
True or False?
Catering Set ups should be double checked?
True
What is in a catering packet?
Guest Invoice, Micros Receipt, Catering Menu, Promotional Materials.
True of False?
Everyone can drive a Famous Dave's Vehicle?
False. A background check must be passed.
What is the proper delivery uniform?
Belt, jeans, Black shirt or polo, black socks, Non Slip Shoes.
What is the Catering phone number?
855-Que-togo or 855-783-8646
What is the correct way to label a pan? (By Size)
Full Pan - Short Side
Half Pan - Long Side
Third Pan - Long Side
What kind of order does not get a Catering Packet?
EZ Cater orders. (See restaurant invoice)
True of False?
You can smoke or vape in a company vehicle?
False.
Violation = Termination
What styles of pants are acceptable?
(3 Correct Answers needed)
Slim, Regular, Classic, Relaxed, Bootcut or Flare.
No Holes.
What if I lock the keys in the catering Vehicle?
Call the restaurant first and come up with a plan and then call the guest.
True or False.
Every catering orders comes with "Full Set ups"
False. Ala carte orders do not come with plates, napkins or cutlery.
What invoice shows the delivery address?
Restaurant Invoice
Locate insurance and registration, Call Police, Call Restaurant, Call Guest.
What is the proper Full Service Uniform?
Black Polo, Black Pants, Black Belt, Black Socks, Non Slip Shoes.
What if I forget my Set Ups?
First, apologize and let the guest the guest we will make it right and then if close, run back to the restaurant.
If not, Run to local store and purchase silverware and plates.
What is included in a Full Set Up?
Plates (App vs. Dinner), Napkins, Cutlery Kits, Wet Naps, Sauce, Serving Tongs, Serving Spoons.
What invoice Shows Ready @ Time?
Production Sheet
How many sets of Keys should you have when you take a Delivery order?
2. One in the ignition and one on your person.
Is jewelry acceptable? If so, how much?
Yes. 1 Necklace, 1 Bracelet per arm, 2 Rings per hand, Studs or 1/2 in. hoop earrings.
What if I leave a catering and the guest is unhappy?
Let Famous Wendy know. Try not to leave with them unhappy. See if you can fix it while you are there.
How many extra set ups should we include in a Full Set Up?
5-10 (See Set Up Sheet)
True or False?
The Delivery address is always the contact address?
False. (See Restaurant Invoice)
True or False?
Caterers taking their own vehicles don't have to adhere to the FD Catering Fleet Program rules?
False. You are representing the brand and must follow guidelines.