A Standard STB that does not display time or channel.
What is a DCH 200?
100
By pressing this channel you can access me using your HTC remote.
What is Channel 1?
100
Three Remotes offered by HTC.
What is the Phazr -5, Clikr-5, and Motorola
100
Two Restrictions that would limit a customer from manually ordering a PPV Movies or Event.
What is a Purchase Pin set or PPV Block on account.
100
When selected will take you to the folder that includes a list of all DVR Recording on STB.
What is the List button?
200
We are all 3 Standard STB's and we do not have a User Setting Screen. Closed Caption is available through the TV only.
What is a DCH 200, DCT 2000 and DCT 2500.
200
Select this option from the On Demand Menu to choose a program you want to continue watching. You may begin watching where you left off or Start over at the beginning.
What is My Rentals?
200
Walk customer though the following steps:
- Press "Cable" & "TV" button simultaneously for 3 seconds.
- Press Volume up once
- Press "TV"
What are the steps to Lock Volume to TV using the Clikr-5 or Phazr-5 Remote.
200
If a customer manually orders a PPV movie, when would he/she not be charged.
What is does not turn to the PPV movie?
300
Instructor will provide a picture labled "View - 1"
What is a DCH 6416?
300
Billing occur after Viewing a VOD movie for this amount of time.
What is 3 minutes?
300
Codes to programing my HTC Mototola remote to control my Sanyo TV.
What is 0154, 0146 or 0159?
300
Required to order a PPV Event in HD and HD-PPV Channel number.
What is a DCX-STB and Channel 510?
300
Error message "DVR functions not available" or "DVR Functions not working" caused by this.
What is Box overheating, DVR Hard Drive Temperature?
400
We are both HD-Digital STB's that do not display time or channel and we do not have a Coax Port. We are also called Client boxes in a Multi-Room environment.
What is a DCX 3200 (Phase 1) and a DCX 700?
400
Service Handle's required to view VOD programing.
What is 219285 and 219284?
400
Code to program HTC Motorola Remote to HTC Cable Box
What is 0000?
400
PPV Channel dedicated to Spanish that will replay versions of major PPV events, sports and others
What is Channel 507?
400
DVR box must have this type of Tuner to allows you to record two different programs that air at the same time.
What is a Dual Tuner?
500
We are HD/ DVR-STB's, we are also know as the HUB's in a Multi-Room environment.
What is a DCX 3400 and DCX 3510?
500
VOD Movies are retained in the "My Rentals" option for this time period to view as many times as desired.
What is 24/48 hours?
500
Codes to program Clikr-5 & Phazr-5 Remote to HTC Cable box.
What is 002, 111 or 148?
500
HTC Inhouse Application and Menu used by the Repair person to order a PPV Event or Movie for a customer.
What is Horry - Reflections and "Digital Cable Menu"
500
Button on the HTC remote that allowes you to toggle back and forth between two live shows while giving you control of both programs that will allow you to keep the buffer recording.