Authentication
The 3 things need to authenticate an account.
What is Full Name, Last 4 of the SSN, and date of birth?
The usual time it takes to complete a CD request.
What is 3-4 business days?
The amount of external account that can be on a profile.
what is 10?
This letter is used to verify an account.
What is DVL letter?
Customer has a different maiden name on the account.
What is to tell them you're not finding an account under that name?
The hold time for the first hold.
What is 1-2 min?
The amount of total beneficiary on an account.
What is 15?
The 3 things needed on a ngage case notes
What is Innovis number, the request and your initials
It is asked when Innovis doesnt work.
What is authentication question?
The hold time cant exceed this time.
What is 5min?
Saving account is left unfunded for 60 days.
What is the account will be closed?
The use of customer care.
What is when the customer displays dissatisfaction?
Cant be authenticated via innovis nor authentication questions.
What is to tell them to call back when they have he answers?
The time needed to complete a saving request closure.
What is 1-2 business days?
This profile information can be update by the customer via self service.
What is Address?
The information needed to complete a decease process case.
What is caller relationship, Full name, Date of death and Phone number?
Customer is a none customer but has an application failure.
What is to verify their full name, SSN, and Date of Birth?
The time it takes to complete an expedited check request.
What is 1-2 business days?
Business day hold for a ACH deposit.
What is 5 business days?
KYC information.
What is Occupation, Source of income, Purpose of the account, and International Transaction?