Admin Questions
If the Borrower has an On-Time Payment flag populate but they have a Bachelors degree, do we need to make a CR?
No, as long as the Borrower has a Bachelors Degree they are still eligible, if its less than a Bachelors we will need a CR
What is your next step if AP crashes on the SSN?
Check the Transunion profile to see what the possible issue may have been and create a ssn mismatch CR
What are the 4 different possible responses that may scrape back after submitting a CB IS sub through AP successfully?
Response Received
Response Received Lender Contact Direct
Response Received No Offer
No Offer Lender Contact Direct
If the Current Rate is higher than the PQ Rate, what items do you need to pay attention to in order to determine the reason for the discrepancy on the Product page?
PQ variation, Credit score (if borrower and cosigner - whichever one is highest), PQ rate, Current Rate, and Loan product
Does Credible create login credentials for CB IS submissions?
No
What steps do you take if the rate scrapes back as “No Offer Lender Contact Direct”?
Comment “No Offer LCD” in the submission Comments section, update the Highlighted Product status to LCD, and flick the status to RRSL in the Submission Details section.
Which page in admin has the user’s information that they entered in the Full Form?
Participant page
What are your next steps if the Current Rate scrapes back 0.01% above the PQ rate?
You can assume it is due to APR rounding - you will leave the highlighted product status as is and flick to RRSL
If after submitting to AP, you discover a CB rate discrep of GBM 750 - UBM 750; what type of email would you send?
Verify Degree
Scenario: You submitted a submission through AP. The borrower got submitted successfully. AP crashed on the cosigner due to SSN mismatch. You created a CR and CS resolved it. What two pieces of information do you need to be able to submit?
You will need the Application ID and the Borrower's Last Name