Admin Questions
Assuming the submission has both a borrower and a cosigner, which flag can you ignore on a CB IS submission for the borrower, but you must create a CR if the flag is present for the cosigner?
Additional Income
What is your next step if AP crashes on the SSN?
Check the Transunion profile to see what the possible issue may have been and create a ssn mismatch CR
What are the 4 different possible responses that may scrape back after submitting a CB IS sub through AP successfully?
Response Received
Response Received Lender Contact Direct
Response Received No Offer
No Offer Lender Contact Direct
If the Current Rate is higher than the PQ Rate, what items do you need to pay attention to in order to determine the reason for the discrepancy on the Product page?
PQ variation, Credit score (if borrower and cosigner - whichever one is highest), PQ rate, Current Rate, and Loan product
Does Credible Create login credentials for CB IS submissions?
No
What steps do you take if the rate scrapes back as “No Offer Lender Contact Direct”?
Comment “No Offer LCD” in the submission Comments section, update the Highlighted Product status to LCD, and flick the status to RRSL in the Submission Details section.
Which page in admin has the user’s information that they entered in the Full Form?
Participant page
What are your next steps if the Current Rate scrapes back 0.01% above the PQ rate?
You can assume it is due to APR rounding - you will leave the highlighted product status as is and flick to RRSL
What does the “M” stand for in the PQ variation for CB IS?
Medical major
Scenario: You submitted a submission through AP. The borrower got submitted successfully. AP crashed on the cosigner due to SSN mismatch. You created a CR and CS resolved it. How do you complete submitting this sub to the lender?
Go to CB website and click on “finish an application borrower started.” Enter ext ID that scraped back and borrower last name. Use the data in participant profile to finish cosigner sub manually.