Are We There Yet?
M1-Romeo, Romeo, where are thy....
Best Rest Gummies. When will the Best Rest Gummy be back in stock?
h2-Stinky Kids
When I open a bottle of Pure "Junior Nutrients" there is a smell What is that smell?
H2 Mom:"try to go before we leave."
What code should you put yourself in when you go to the restroom?
M1-One Big Family
What is the departmental Service Level goal?
What is our current Service level (MTD)?
Are we failing, meeting or exceeding?
m1-Fly High!
What are 3 categories of tickets that should receive a High Priority?
P3 Ice, Ice, Baby!
Why do Genestra and Pure probiotics ship with cold pack and Douglas Probiotics do not? Need exact wording.
m1-Oh Dougie!
Where does Douglas get it's Milk Thistle? (no fruit)
m1-Calgon, Take me away!
How far in advance can you request a day off?
Where can I see if the day is available?
H2-That Deserves a Gold Star
Who has the lowest off phone time?
P3-You Sunk my Battleship!
What is the SKU for Pure B12 Folate?
and is it Vegan or Vegetarian?
M1-1,2,3
What are the 3 buckets and timeframes of back orders?
H2-Diary of a Wimpy Kid
What is the best Pure product for Muscle Building?
P3-
Big Gulp!
True or False?
I really need to get a drink. It is ok to use admin time for just a second.
M1- Must be Magic
Who has completed the most tickets and calls combined?
P3-Charge It!
True or False?
IVR payment method. If a caller cannot get their credit card to go through with the IVR payment method, we can do it the old way as long as we mask the call. After all we want to make the sale.
M1 Calling for back up
I want the Pure Zinc Chewables, if I can't have it, what can i have?
H2-That's a Hard Pill to Swallow
What is the cap size of PureGenomics B Complex?
And is there an alternative to swallowing the pill?
H2 Saturday Night Fever!
Over the weekend, you become ill. Monday morning-you are still ill and cannot make it to work. What do you do? And when do you complete your Kronos and how?
M1-Average Joe
What is the average calls per day that the department is handling?
M1-Get in Line!
How should tickets be chosen to work? Pick all the easy ones and clear those out first- it will make the biggest impact?
H2-
Crystal Ball
Without a crystal ball; What is the best way for a customer to know when an item will be back in stock?
M1 Bargain Basement!
What is the exact scripting for upselling based on coupon code for SLOB? (or products on special)
M1 Scratch My Back...
My shift it 930am-6pm. i have a doctors appt at 8am. I do not think i will be back in time to start my shift. What should I do without requesting time off?
m1 Get Low! Get Low! Get Low!
How much has ASA (average Speed of Answer) decreased from January 2024 to current?
H2- Mary, Mary, Quite Contrary
Mary calls, she is a stay-at-home mother that loves gardening. She asks where we get Pure's Apple Peel from? And how do you disposition the call in Ring Central?