ACDVs
What do you click to get a claim?
Click on Get Next ACDV work in E-Oscar
What screen do you use to validate the Cardholder’s Name, Address, SSN, Date of Birth, Phone Number
BS10 Screen
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What information are you reviewing for ACDV Documents?
Reviewing for any information to validate the cardholder’s claim, ID documents (passport, driver’s license, ssn card, utility bil, etc.) police reports, id theft reports, etc
Where do we go to create AUD?
Within e-OSCAR, select the option CREATE - AUD in the top navigation menu, then select Create AUD.
What do you review to determine what info is being disputed by CH?
Review the Dispute Code1 and Dispute Code 2
What are you reviewing in CIS Memos?
Ensure you are reviewing what has transpired on the account, looking for changes to PII( Name, Address, Phone Number), any indication of Fraud, litigation, complaints, etc.
When notating the account what so we need to note in the system?
We need to note the system of record for our review and actions taken.
What must be submitted for all ACDV’s submitted with a response code of 03 or 07 ?
An AUD
Review what screen in FDR to identify Subscriber Codes?
CBR
Review ______ in order to retrieve additional information on what is being disputed by the cardholder as well as if any indication of fraud to determine what information will need to be investigated/validated.
FCRA Notes
What do you do if the account is not longer in FDR?
Review Latitude to determine if account is housed here
*If not found in latitude, skip to CAL step*
What does the abbreviation DOLP mean?
- date of last payment
What is Response Code 24?
Consumer's dispute not specific. Consumer Information verified. Account
Consumer Info - What fields need to be filled in based on the system of record (FDR, Latitude, CAL)?
First Name, Last Name, Middle Name, Social Security Number, Date of Birth, ECOA Code, Address
What platform do you review to determine if investigation completed in the last 30 days ?
FDR
What are we reviewing in the account status section?
In this section we will review Account Status, Account Type, Portfolio Type, Special Comment, and Compliance Code fields as applicable based on the dispute code/CH’s claim.
What does the abbreviation C/O mean?
Charge Off
What is Response Code 22?
Updated disputed account information. Additional account information was also updated
What are the steps to save as PDF?
Then Click Actions and Click Print to save a copy of the ACDV to our Shared Folder
FALSE , NO new review is needed.
What are we reviewing in the account amounts section?
In this section we will review Current Balance, Amount Past Due, Credit Limit, Highest Credit, Scheduled Monthly Payment, and Actual payment amount as applicable based on the dispute code/CH’s claim
What does the abbreviation DOFD mean?
- date of 1st delinquency
What do we need to determine in order to complete the Fraud Investigation for an ACDV?
We are determining if the account information links back to the owner of the social security number based on the ACDV’s dispute code and/or the claim made by the cardholder through FCRA notes, Documents, and account indicators.
(True or False) For summary page NO screenshot is needed for submit button
FALSE (Insert screenshot of Submit button)